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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

Avaya IP Office Technical Tips

IP Office Contact Store


The full functionality of the IP Office ContactStore is available through purchasing a license. However, IP Office ContactStore will operate with a free 45-day evaluation license. This time period starts from the time at which you make your first recording with the system. During this period, the product is fully functional.

During the timed trial period, the administration pages will warn you that you are running on a timed license and that following the expiration date, ContactStore will DELETE subsequent recordings. It is therefore important that you install a full license BEFORE the end of the trial period if you wish to continue making recordings.

Even after the trial period, you will still be able to access recordings made during the trial - it is only newly made recordings that will be deleted rather than processed by ContactStore.

This does not apply to recordings made and kept within your VoiceMail Pro system - only to those directed to the Voice Recording Library (VRL).

At any time during the trial period, or after it, you may purchase a license for the product to run on one or more of your IP Office systems. As you install the supplied license on an IP Office, the ContactStore will automatically detect this as you make the next recording and will process recordings from that system. Until a recording is made you will continue to see a warning message on the ContactStore administration screens. If you have multiple IP Office systems in a Small Community Network (SCN), you must purchase and install a separate license for each.

Once one or more of your IP Office systems has had a full license installed and a recording has been made, you will continue to receive daily warnings about the trial period - for any other IP Office systems which are not licensed. Recordings made on these unlicensed systems will continue to be processed up to 45 days from the date of the first recording (made by the system as a whole) but thereafter recordings made on these systems will not be saved. Daily warnings will continue to be raised in this case.

You can add ContactStore licenses to additional IP Offices (if your VMPro supports multiple IP Offices) at any time. These will be detected automatically by ContactStore as the first recording from each switch is processed after the installation of the license. This will be applicable if you have multiple IP Offices in a Small Community Network (SCN) using Centralized VoiceMail Pro. Until you do so, any recordings received from unlicensed IP Office servers will result in a warning alarm being generated each day to ensure that you are aware that the timed license will expire or has expired.

After 45 days no further recordings are saved until the system is licensed.


Avaya 4630 IP Telephone Compact business center: one of many tools for use with the IP Office Another great telephone by Avaya


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