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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

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Monthly Procedures

Check the following aspects of the system on a monthly basis:

Loading trends
Note the total call volumes recorded every month to be aware of gradually increasing traffic trends. If it appears that the load is increasing, consider increasing server specification or disk space. To do this:

Note the number of calls recorded at the end of each month and compare with previous month's accumulated total.

Note the age of the oldest call on the disk (only applicable once the disk has filled for the first time).

Note the CPU load during busy hour.

Server Backup
Back up your server on a regular basis, particularly if you make any changes to the setup of your server. Make a ghost image of the server so that you can quickly rebuild it in the event of major hardware failure.

Recording Check
Any changes to the system may affect the systemís capabilities. To be sure that the system is functioning correctly, periodically verify that the physical setup is properly specified in the Administration application.

In addition, if you change the IP addresses or node names of any system components, you should perform a full commissioning test to confirm correct storage of all required calls.

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