VoIP PBX Carroll Communications is an authorized Avaya business partner
Internet Marketing Services
  IP Office Platform
  Carroll Communications Home
  Avaya IP Office 500
  IP Office 406 r2
  IP Office 412
  Avaya IP Office Telephones
  Avaya Voice Mail Pro
  Phone Manager Pro
  IP Office Manager
  IP Office Soft Console
  Avaya Conferencing Center
  Compact Business Center
  Short Codes
  Avaya Data Networking
  IP Office Expansion Modules
  IP Office Contact Store
  IP Office Licenses
  Centrales Telefonicas
  Voice over IP Phone Systems
  IP Office 403
BUY Phone System Quote

VoIP PBX Phone Systems

Panasonic Headsets
IP Office Tek Tips 1-100
IP Office Tek Tips 101-200
IP Office telephone systems
about us | phone equipment | voip solutions | avaya partner acs telephone systems | site map | contact us

Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

Avaya IP Office Technical Tips

IP Office Contact Store

ContactStore Overview

The standard call recording facilities provided with IP Office and VoiceMail Pro can be extended further by using IP Office ContactStore. IP Office ContactStore stores and catalogs recordings so that they are easily accessible for later retrieval. Any recordings that you instruct VoiceMail Pro to 'send to the Voice Recording library' are placed in a database.

IP Office Contact Store

IP Office ContactStore is provided with the Voicemail Pro software CD set and has an inbuilt 45 day trial license. A fully featured IP Office ContactStore system can be installed and used for 45 days from the creation of the first recording. After this time the system will stop taking recordings until a license is purchased and installed into the IP Office. All of the existing recordings can be accessed but no new ones can be made.

It is important to understand how the ContactStore operates so that you can best maintain and update it. This section takes you from an overview diagram through to a detailed discussion of the operation of the system.

IP Office ContactStore complements the voice recording capabilities of VoiceMail Pro. It stores and catalogs the recordings so that they are easily accessible. Any recordings that you instruct VoiceMail Pro to “send to the Voice Recording Library” are placed in a folder that is visible to ContactStore. ContactStore checks this folder every few seconds and if it finds a new recording file there, it:

Reads the information about the recording from the file.

Compresses the audio to 16kbps G.726 format.

Stores the resultant file in the configured ContactStore hard disk, either on a separate server or in a specified partition.

Updates its integral database with details of the recording.

Deletes the original .wav file from the handover directory.


Avaya 4630 IP Telephone Compact business center: one of many tools for use with the IP Office Another great telephone by Avaya


about | telecommunications consulting | avaya one x quick edition | Florida phone systems | vm pro | contact us
PO BOX 186 Spring Lake, New Jersey 07762
1-800-429-0077 ::: 732-280-3200
Copyright 2006 CarrollCommunications.com All Rights Reserved.