IP Office Contact Store
ContactStore Overview
The standard call recording facilities provided with IP Office and VoiceMail Pro can be extended further by using IP Office ContactStore. IP Office ContactStore stores and catalogs recordings so that they are easily accessible for later retrieval. Any recordings that you instruct VoiceMail Pro to 'send to the Voice Recording library' are placed in a database.
IP Office ContactStore is provided with the Voicemail Pro software CD set and has an inbuilt 45 day trial license. A fully featured IP Office ContactStore system can be installed and used for 45 days from the creation of the first recording. After this time the system will stop taking recordings until a license is purchased and installed into the IP Office. All of the existing recordings can be accessed but no new ones can be made.
It is important to understand how the ContactStore operates so that you can best maintain and update it. This section takes you from an overview diagram through to a detailed discussion of the operation of the system.
IP Office ContactStore complements the voice recording capabilities of VoiceMail Pro. It stores and catalogs the recordings so that they are easily accessible. Any recordings that you instruct VoiceMail Pro to “send to the Voice Recording Library” are placed in a folder that is visible to ContactStore. ContactStore checks this folder every few seconds and if it finds a new recording file there, it:
Reads the information about the recording from the file.
Compresses the audio to 16kbps G.726 format.
Stores the resultant file in the configured ContactStore hard disk, either on a separate server or in a specified partition.
Updates its integral database with details of the recording.
Deletes the original .wav file from the handover directory.
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