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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

Avaya IP Office Technical Tips

IP Office Contact Store

Playing a Call

When a call recording has been found you can play the recording.

To play one of the calls listed:

Click the radio button next to the call. The radio button is listed at the left in the column headed by the loudspeaker icon .

The audio is retrieved from the server and an audio wave form is shown in the top bar .

Audio retrieval may take a few seconds to a few minutes depending on the bandwidth of the link between your PC and the ContactStore server.

Once the first few seconds of the call have been loaded, click on the audio waveform to play it.

Place your mouse over the audio waveform to display a small control panel that you can use to pause, skip forward, skip backward, or export the recording to a readily playable .wav file.

Click anywhere in the audio waveform to play from that point in the call.

Click just to the left of the audio waveform to play from the very beginning of the call.


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