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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

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Searching for Calls

Search filters can be used to find specific records. As you search for calls, keep in mind:

Searching on the basis of the details of one or more of the "parties" involved in the call is the most common way to find the calls you are looking for. This will find calls to or from a station, number, or name (partial or entire) that you enter.

You will find that Incl (includes) is the most useful search method when searching for calls involving specific parties.

If you select the blank option in the drop-down box, any existing entry in the text box next to it will be retained. It won’t be applied to the current search, but it makes it easy to add it back into the search criteria later.

If a recording has a blank entry for a field, it is listed as "N/A" (not available). You cannot, however, search for such records by specifying "starts with N" or "ends with A" or "includes N/A" in the Search field; this tag is not present in the database.

To search for calls:

Use the calendar controls at the upper left to specify the date and time range. Time and date reference when the call segment started.

Use the drop-down boxes for each criterion, for example, Parties, to specify the operand, such as = equals (numeric fields only).
The drop-down box lists the following operands:

DROP DOWN MEANING
  No criteria
= Equals (numeric fields only)
< Less than (numeric fields only)
> Greater than (numeric fields only)
Incl Includes or Contains (string fields only)
Starts Starts with (string fields only)
Ends Ends with (string fields only)
   

In the corresponding textbox, enter the specific criterion, such as 3.

Select Search to execute the specified search.

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