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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

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IP Office Contact Store

Overview

ContactStore performs replay of recordings by means of a browser-based application that is accessible with Internet Explorer (IE) V5.0 and higher. The Search and Replay page includes the following features:

Personal security restrictions. The restrictions are applied as you log into the web server.

Criteria-based searches. Use the Search filter fields to perform specific searches.

Calls matching your requested search appear in the right-hand pane.

Replay controls. Use the replay controls to start, stop, pause, skip forward, skip backward, or to export the recording to a readily playable .wav file.

Audio waveform display. The waveform presents a graphic representation of the audio content of the call. Use the waveform to avoid replaying static or silences, and to move easily to specific portions of a call.

Accessing Search and Replay
Internet Explorer is used to view the Search and Replay application.

To open the Search and Replay application:

Enter the URL for the ContactStore server in the form: http://myservername:8888/, replacing myservername with the IP address or hostname of the ContactStore.

To use the hostname, it must be entered into your DNS server.

Enter your Username and Password.

If you are already logged on as a Windows user and this account has been entered into ContactStore, you will immediately access the application.

If this is your first time logging on, or if the password has just been reset, the password field is ignored. However, before you can continue, you must change your password.

If your user account has administration privileges, the Administration page is displayed when you log in. Use the link at the top left to access the Search and Replay page. The Search and Replay page also provides a link to return to the administration pages. Otherwise, once you log in, the Search and Replay page is displayed:

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