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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

Avaya IP Office Technical Tips

IP Office Contact Store

System Overview Page

The System Overview page shows summary information about the current state of the ContactStore server.

To view the System Overview page:

Click the link System Overview under the heading Status. The System Overview page opens.

The table shows the following information:

Current DVD media
This entry is listed only if you have configured a DVD+RW drive for archiving on the Server page. Use this entry to confirm that the DVD drive has sensed, and is using, a valid disk. Use this value to label the current disk. Disks are sequentially numbered; you can label the next one prior to inserting it. If the system is not writing to a valid disk, it will show one of the values listed. In all such cases, insert a new or the latest partially filled disk so archiving can continue.

Foreign if it cannot use or recognize the disk inserted.

Old if a previously closed disk has been reinserted.

Empty if there is no disk in the drive.

Free Space on current DVD media
A value is only listed if you have configured a DVD+RW drive for archiving on the Server page. Use this value to determine when to change the DVD media. A blank media shows 7.0GB free space. However the last 0.7GB cannot be used by ContactStore due to inherent limitations in the DVD+RW writing process.

Total call segments recorded to date
This value shows the total number of call segments that have been recorded by the system to date.

Total call segments recorded today
Use this value to confirm that recordings are being made today. If you have restarted the server today, this will show the number of call segments recorded since that restart.

Date of oldest call held on disk
Until your disk has filled for the first time, monitor the available space on the drive until you have confirmed that the rate at which space is being consumed is in line with your predictions. You should be able to estimate when the disk will fill and when the first calls recorded will be deleted to make way for new calls. Once the disk has started to "wrap" and calls are being deleted daily, use this figure to monitor the online retrieval capacity. If the figure starts to fall, your disk space is being used more rapidly than before; the recording volumes are increasing, so you may need to expand the disk capacity before the duration of calls it can hold falls below your minimum requirement.

Use the Refresh link to update the page.




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