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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

Avaya IP Office Technical Tips

IP Office Contact Store

Testing the recording operation

Once you have installed and configured the IP Office ContactStore, you need to verify that the recorder is storing and indexing recordings correctly.

You are now in a position to make test calls to verify correct operation. You should, make a call using each of the stations and call types you have configured to be recorded and passed to ContactStore. This test will confirm basic setup.

You should also check the recording and tagging of any complex call scenarios to be used. These include various transfers, conferences, and so on. This test is recommended to ensure that any configuration problems are discovered early.

To test the recording operation of the ContactStore server, you must replay the recordings. ContactStore performs replay of recordings by means of a browser-based application that is accessible with Internet Explorer (IE) V5.0 and higher. The following sections describe how to set up your browser and how to access the application.

Configuring your Browser.

Adding ContactStore to a Zone.

Accessing Search and Replay.

Monitoring the system

Monitor the system status regularly over the first few days of operation to confirm that utilization levels and storage volumes are in line with your expectations. You can reconfigure or add additional storage if necessary.

Configuring your Browser

The Search and Replay page downloads an ActiveX control, which it uses to decompress the audio for replay. If your default security settings prohibit downloading such controls, you need to provide a means of getting the ActiveX control to your users' desktops. Internet Explorer (IE) determines rights by putting web servers into zones and then granting those zones specific rights. To access and use the page, the zone needs the following rights:

Run ActiveX controls and plug-ins.

Script ActiveX controls marked safe for scripting.

ActiveX Scripting.

Download signed ActiveX controls.

Your Intranet zone and/or the Trusted Site zone may already be assigned these rights. If so, you need to verify that the ContactStore is in one of these zones. For more information, see Adding ContactStore to a Zone.


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