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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

Avaya IP Office Technical Tips

IP Office Contact Store

Viewing Alarms and Events

The Alarms and Events page shows system warnings, alarms and events. Alarms are logged to ContactStore's database and held for a month before being purged at 1 a.m. each morning.

As long as you have set up mail account information on the Server page, an email message detailing alarms and events will be sent to the addresses listed there.

To view the Alarms and Events page:

Click the link Alarms and Events under the heading Status. The Alarms and Events page opens.

The controls at the top of the page allow you to view:

Only those events that you have not previously cleared.

All alarm and event levels

Alarms and events above a selected severity level.

Use the links above and below the table to refresh the page and to clear some or all alarms.

The default on the page is to show all alarms and events that have not yet been cleared; you can see any new or outstanding issues on first viewing the page.

To change the set of events shown:

Click the check box and/or radio button to specify your preferences.

Click the Refresh link above or below the table.

As each alarm or event is generated, it is initially active.

To clear an individual alarm or event:

Click the check box to the left of the event.

Click the Clear selected events link.

Be careful using the Clear all events link. Acknowledging an alarm without consciously noting its details may lead to system problems being "hidden" without your knowledge.

Alarms and events are generated for a variety of reasons. A list of alarms and events that may be generated and what to do about them can be found in the appendix. For more information, see Alarms.




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