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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

Avaya IP Office Technical Tips

IP Office Contact Store

Weekly Procedures

As you become confident of the normal operation of your recorder, you can reduce the frequency of the daily tasks. For example, if you know that the rate at which your disk is filling is much less than the available space, you can check it weekly.

Perform the following tasks each week:

Disk capacity-main recording store
When ContactStore is first installed, the disk is almost empty. As it gradually fills, you should note the rate at which it is being used (at least weekly) and extrapolate to estimate when the disk will be full. At this point, the ContactStore will begin deleting the oldest calls to make room for new ones.

If this happens to calls that are younger than planned, check the configuration of the ContactStore to ensure the correct calls only are being recorded. Add additional disk capacity to the partition before it fills.

Disk capacity check-all partitions
Check the available space on any other disk partitions. Verify that these other drives have sufficient space. Ideally, set up an alert to warn you if they drop below 100MB. Accumulated temporary files or log files that may need to be manually purged can cause this drop in available space.

When purging files, remember that files you delete go to the Recycle Bin directory and that the space they occupy is not freed until you click Empty Recycle Bin.

Call detail database purging
If you have enabled automatic purging of aged call detail records, you should still monitor the size of the calls database during the first few months of use so that you can predict how large it will get by the time old records begin to be purged.

Many customers plan never to purge call detail records; they add disk capacity every year or two as the database grows. If you do this, you should upgrade your server every few years to compensate for the increasing size of the database and the reduction in search and update speed.

Complete Server Backup
Changes to system configuration that affect user access rights are stored in the MSDE database, so they are backed up along with the call detail records.

If you are not using RAID arrays, Avaya strongly recommends that you take a ghost image of the ContactStore server (or at least of the partitions on which your operating system and program files are installed) to allow for easy restoration in the event of catastrophic system failure.


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