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System Features
  Account Codes
  Bridged/Call Appearance
  Caller Display/E911
  Group Paging/Hot Desking
  Least Cost Routes
  Night Service
  Personal Fax Numbers
  Speed Dials
Extension Features
  Call Coverage
  Call Park/Pickup
  Call Transfer
  Handset Dial By Name
  Meet-Me Conference
  Monitor Calls
External Modules
  IP400 Analog Trunk 16
  Digital Station Module
  IP400 WAN 3 Module
  IP400 So8 Module
  IP400 Phone Module
Internal Modules
  Trunk interface cards
  Daughter Cards

Avaya Telephone Systems

Avaya IP Office

Telecommunications Consulting

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Avaya 412 Office Platform

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

With a more powerful call processing engine and greater internal data transfer capability the IP412 Office is the most suitable of the IP Office range for meeting the needs of the small contact center or businesses with a CRM focus. The IP412 differs from the IP406 Office by providing a greater trunk expansion capability of up to four PRI trunks.

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Avaya IP Office 412

The IP412 Office base unit is 19" rack mountable and supports as standard:

  • Two 10/100 switched Ethernet ports.
  • DTE Port.
  • X.21/V35 WAN interface.
  • Support for 12 Expansion Modules (360 extensions maximum).
  • Two relay switch port for door entry systems (Ext O/P socket).
  • Audio port for external music on hold source.
  • 100 Data channels (Maximum 30 useable for Voicemail Pro).
    Note: A data channel is used whenever a call is made from the IP network to an exchange line (Central Office). For example, four people surfing the Internet will use a single data channel since they all share the same line to the ISP. Two people remotely accessing the Office LAN from home will use two data channels since they have dialed in on separate lines. IP extensions do not use data channels.


Rear View of the Avaya 412 Office


Optional internal upgrades allow for the support of up to 12 x V.90 modem calls and two 5, 10, 20 or 30 channel Voice Compression Modules (VCM). Fitted with two 30 channel voice compression modules, 60 simultaneous voice over IP sessions can be supported. These can be used for either providing networking between sites over a wide area network or supporting IP Telephones and Soft phones. An IP extension only uses the compression module whilst on a call to a non-IP extension/line. Hence, it is possible to support more extensions than the capacity of the VCM's.


Avaya 4630 IP Telephone Avaya 5420 IP Phone

IP412 Office can be expanded by 12 Expansion Modules, however this is restricted to a maximum capacity of 360 Analog or Digital Stations.

The IP412 Office is available pre-configured with a single or dual PRI (E1/T1 Lines ) and a spare slot for an optional Quad Analog Trunk, Quad Basic Rate, PRI or Dual PRI (E1/T1).


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