| Phone Manager Feature Comparison |
| Feature |
Phone Manager Lite |
Phone Manager Pro |
|
| Inbound/outbound call handling. |
Yes |
Yes |
|
| Phone call control. |
Yes |
Yes |
|
| Configure phone preferences. |
Yes |
Yes |
|
| Configure keyboard short cuts. |
Yes |
Yes |
|
| CLI (ANI) / Name display. |
Yes |
Yes |
|
| Speed dial management. |
Yes - 15 icons maximum. |
Yes |
|
| Busy Lamp Field (via speed dial). |
Yes - 15 icons maxmum. |
Yes - 100 icons maximum per tab. |
|
| Multiple Speed Dial tabs (to group Busy Lamp Field icons) |
– |
Yes - 10 tabs maximum. |
|
| Microsoft Live Communications Server (LCS) Integration |
Yes |
Yes |
|
| View internal users’ presence via LCS |
Yes |
Yes |
|
| Send Instant Messages (IM) to internal users via LCS |
Yes |
Yes |
|
| Compact mode |
– |
Yes |
|
| Local Phone Directory. |
– |
Yes |
|
| Call history log – in, out, missed, messages. |
Yes |
Yes |
|
| Separated incoming/outgoing call log. |
– |
Yes |
|
| Collect new voicemail messages. |
Yes |
Yes |
|
| Voicemail box control (Intuity and IP Office modes). |
– |
Yes |
|
| Personal Distribution List set up (Intuity mode) |
– |
Yes |
|
| Incoming call scripting. |
– |
Yes |
|
| Time on call. |
– |
Yes |
|
| Door opening control. |
– |
Yes |
|
| Queue monitoring. |
– |
Yes - 2 Queues |
|
| Conference Control Display. |
Yes |
Yes |
|
| Conferencing Center action buttons |
Yes |
Yes |
|
| 'Screen pop' contacts |
– |
Yes |
|
| (Outlook, Goldmine, ACT! and Maximizer). |
|
| Simple Outlook contact record creation. |
– |
Yes |
|
| Agent Mode. |
– |
Yes |
|
| Distinctive Ringing (WAV file). |
– |
Yes |
|
| Advice of Charge Indication |
– |
Yes |
|
| (this feature is only supported in Greece & Germany). |
|
| Post Connect dial |
Yes |
Yes |
|
| (sending DTMF whilst connected to another party). |
|
| VoIP mode (to run as an IP softphone) |
– |
Option |
|
