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Avaya IP Office

Telecommunications Consulting


Account Codes
Bridged and Call Appearances
Caller Display/ E911
Group Paging/Hot Desking
Least Cost Routes
Night Service
Personal Fax Numbers
Speed Dials
Call Coverage
Call Park/Pickup
Call Transfer
Directory
Handset Dial By Name
Meet-Me Conference
Monitor Calls
Force Account Code

 
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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

 

   
   

 

Call Intrude

The Call Intrude feature allows a user, if permission is given, to join an existing conversation whether this is an internal or external call.
A user with the "Can Intrude" option can join a call on any extension on the system however, a User with "Cannot be Intruded" setting would prevent others from joining their call.

Call Park

As an alternative to placing a call on hold a call can be parked in the system to be picked by another user.
The call park facility is available through the user's telephone, Phone Manager, Windows Operator Console and Busy Lamp Field applications. In default there are four system park areas, identified by Park IDs 1, 2, 3 or 4 which can be accessed from any extension. Additionally users can create their own personal or group Park IDs. Consequently, an unlimited number of parked slots can be set up for a specific user, for a department or for the entire organization.
After a period the parked call is re-presented to the extension that originally parked the call.

Call Pickup

Call Pickup allows a user to answer a call presented to another extension. Types of call pickup include:

  • Pick up any call ringing on another extension.
  • Pick up a Hunt Group call ringing on another extension. The user must be a member of that Hunt Group.
  • Pick up a ringing call at a specified Extension.
  • Pick up any call ringing on another extension that is a member of the Hunt group specified.

Call Steal / Acquire Call

The Call Steal facility allows a user to take over (steal) the call, from another extension. This function is useful when you want to catch a call you have just missed, e.g. that has been diverted to voicemail. The RECLAIM function in the Phone Manager application also performs this function.

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