The Call Intrude feature allows a user, if permission is given, to join an existing conversation whether this is an internal or external call.
A user with the "Can Intrude" option can join a call on any extension on the system however, a User with "Cannot be Intruded" setting would prevent others from joining their call.
As an alternative to placing a call on hold a call can be parked in the system to be picked by another user.
The call park facility is available through the user's telephone, Phone Manager, Windows Operator Console and Busy Lamp Field applications. In default there are four system park areas, identified by Park IDs 1, 2, 3 or 4 which can be accessed from any extension. Additionally users can create their own personal or group Park IDs. Consequently, an unlimited number of parked slots can be set up for a specific user, for a department or for the entire organization.
After a period the parked call is re-presented to the extension that originally parked the call.
Call Pickup allows a user to answer a call presented to another extension. Types of call pickup include:
- Pick up any call ringing on another extension.
- Pick up a Hunt Group call ringing on another extension. The user must be a member of that Hunt Group.
- Pick up a ringing call at a specified Extension.
- Pick up any call ringing on another extension that is a member of the Hunt group specified.
Call Steal / Acquire Call
The Call Steal facility allows a user to take over (steal) the call, from another extension. This function is useful when you want to catch a call you have just missed, e.g. that has been diverted to voicemail. The RECLAIM function in the Phone Manager application also performs this function.