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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

 

   
   

 

Call Transfer

Call Transfer allows another party to be placed on hold and transferred to another destination number.
If the phone is put down before the destination has answered, the original caller will be automatically transferred. This is called a Blind Transfer.
A transferee can alternatively wait for the destination to be answered before hanging up to complete the transfer. This is called a Supervised Transfer.
There is no differentiation between internal and external calls (other than ringing sequence) so it's just as easy to transfer a call to extension 201 as to a mobile/cellular telephone.

Call Waiting

If a user is busy on a call they can chose to have another call wait for them until they become free. The user will be made aware that a call that is waiting for them by a call waiting tone and, by using Phone Manager, they will receive additional information to assist them to decide which conversation they wish to continue with.

The user may:

  • Ignore the Call Waiting.
  • Disable Call Waiting for the duration of this call.
  • Clear the current call and pickup the waiting call.
  • Place the current call on hold and pick up the waiting call.
  • Suspend the current call into the specified park slot and pick up the waiting call.
  • Pass the call to voicemail.
  • Send all calls to voicemail.

Clear Call Waiting

Call Pickup allows a user to answer a call presented to another extension. Types of call pickup include:

  • Pick up any call ringing on another extension.
  • Pick up a Hunt Group call ringing on another extension. The user must be a member of that Hunt Group.
  • Pick up a ringing call at a specified Extension.
  • Pick up any call ringing on another extension that is a member of the Hunt group specified.

Conference Calls

Calls can be placed on hold and a conference created using either the phone or desktop applications. Additional conference members may be added up to a maximum number of 64 members.
The Small Office Edition supports a single 3-way conference.
The IP403 and IP406 V1/V2 systems can support one conference of 64 calls or multiple conferences of up to 64 parties, e.g. 21 conferences of 3 calls each.
The IP412 has two 64-party conference circuits giving either 2 x 64-party or 42 x 3-party capacity.
Notes: Only two analog trunks are permitted in any single conference. IP401 supports a single 3-way conference.

 

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