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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.




Dial Ahead

This facility enables a user, when connected to a call, to establish the status of another extension without having to place the original caller on hold. The user can see whether the extension is free, busy, unobtainable or on divert (the divert destination is also shown). Dial ahead enables a user/operator to try several extensions very swiftly without interrupting the call and to then inform the caller in advance as to where they are being transferred to. This capability is available with the 20xx terminals and SoftConsole

Dial On Pickup

Automatically dials a specified extension when the phone is taken off hook. Alternatively called 'HotLine'. This facility is commonly used in unmanned reception areas to allow visitors to easily gain assistance.


The Directory is a list of up to 1000 numbers and associated names stored centrally in the system. A Directory Entry can be used to label an incoming call on a caller display telephone or on a PC application. The Directory also gives a system wide list of frequently used numbers for speed dialing via Phone Manager or a display terminal.

For example "Head Office" can be displayed when a known CLI/ANI is received. A user can also select "Head Office" in the Directory List in Phone Manager or on the display terminal Directory to speed dial this number. IP Office's Directory is LDAP (Lightweight Directory Access Protocol) compliant which allows it to be synchronized with the information on any LDAP server. A maximum of 500 records can be retrieved by this method.

Distinctive Ringing

It is possible for an analog telephone to ring in 11 different styles. By default three of these styles are used for "External Calls", "Internal Calls", and "Ring Back Calls".

With release 3.0 the ability to have three different styles (not 11) of ringing is being introduced to all the Digital and IP phones supported by IP Office. Note that different “styles” refers to the ring cadence - the sequence of long, short rings and the length of paused in between. The frequency of the ring (the actual tone of the ring) is determined by the terminal in question - different terminals will have different frequency capabilities.



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