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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.



Do Not Disturb

This is the ability to temporarily stop incoming calls to a user's telephone. It will prevent the user from receiving Hunt Group calls and give direct callers either Busy or Voicemail if available. This feature can be enabled/disabled from the phone or via the Phone Manager application.
If specific numbers, internal and external, are required to override Do Not Disturb these can be added to the User's exception list.

Enhanced Intrusion (Whisper Page)

This capability enables selected parties to intrude on calls that are already in progress. The intruding party intrudes on the existing call and all parties hear a tone. The speech path is enabled between the intruding party and the called extension, the other party is forced onto hold and will not hear the conversation. On completion of the intrusion the called party speech path is reconnected to the original connected party. The feature is enabled or disabled on a per user basis through the Manager application.

Follow Me

The Follow Me To facility allows a user to take their calls from another location, whether this is an internal or external number. This feature can be set at the user's extension or via the Phone Manager application.

The Follow Me Here facility allows a user to take their calls from another extension. This feature can be set at the destination extension.
In both cases, if the redirected call receives busy tone or is not answered then the call behaves as though the user's extension had failed to answer and will follow the user's Forward settings.

Handset Dial By Name

Allows a user to look-up another user by spelling their name on the display terminals numeric keypad and then establish the call.



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