Hot transfer is the ability to transfer a call without personally answering the call. A user can perform a Hot Transfer via a PC application, for example, Phone Manager. This will display information regarding the caller, which may assist the user to decide who to pass the call on to. The extension receiving the transferred call will be informed, via Caller Display, where the call was transferred from and pass on any available information regarding the original caller.
Hold Call Waiting
Hold Call Waiting is a compound feature combining hold and answer and provides a convenient way to hold an existing call and answer a waiting call through a single feature.
A contact center agent function, login is required before the agent is able to make or receive calls from that terminal. A login idle period can be specified which will dictate how long an extension can be idle before the user is automatically logged off, ensuring that an extension is not left logged in and unmanned.
Also known as a conference bridge, this facility allows users to dial into a pre-configured conference set up by the system administrator.
Voicemail Pro provides a pre-configured facility to allow callers to be routed to a conference. This provides added security through the use of Passwords and time/date checking. For more information on conferencing, refer to IP Office Conferencing Solution.
Notes: Only two analog trunks are permitted in any single conference.