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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

 

   
   

 

Monitor Calls

A user can monitor, i.e. listen in, on Hunt Group calls. The user must be a member of the Hunt Group to be monitored. If a User has Cannot Be Intruded feature programmed, their calls cannot be monitored. IP phones cannot be monitored.

Ring Back When Free

If an extension is busy and the user wants to be informed when the extension becomes free, the system will ring the user's telephone and give the appropriate Caller Display information to advise that the destination is free. When the telephone is picked up a call will be automatically made to the extension. This capability can be set via Short Code, Button Programming, or Soft keys. When accessed via Soft keys, the Display will provide options of Call Back when Free and Auto Call Back.

Relay On/Off/Pulse

IP Office is fitted with two independent relay switches for controlling external equipment such as door entry systems. Control of these switches is via allotted handsets allowing the switches to be opened, closed or pulsed as required. Control of switches is also accessible via Phone Manager Pro, SoftConsole and Voicemail Pro.

Suspend/Resume

Suspend/Resume are only available on certain exchanges/Central Offices supporting this ISDN feature. When suspended the call is held at the local exchange freeing the ISDN channel for another call. Resume reconnects to the held call.

Suspend Call Waiting

Suspend Call Waiting is a compound feature that will hold a call and answer a waiting call. See 'Suspend/Resume' above.

Toggle Calls

Toggle Calls cycles round each call that is On Hold locally within the system. This does not include those Suspended at the Local Exchange or Central Office.

 

 

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