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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

 

   
   

 

Bridged Appearance

A Bridged Appearance is a copy of one of another Userís Call Appearances, it can be used to make or receive calls on behalf of the owner of the Call Appearance. †An example of use: †boss / secretary working, so the secretary can screen the bosses calls.

Call Appearance

If the system is to be used as a Key system (please see features Multi-Line and Key System) the IP Office provides a call Appearance button. A Call Appearance represents the User's presence on the system, the number of call appearance buttons dictates the number of calls on the system the User can have directed to them. †When all of a User's Call Appearance buttons are in use (not Idle) the User is considered to be Busy and no further calls can be routed to them. †Used for Internal, External DDI/DID and feature (VM etc) calls.

Call Barring

It is possible to bar or allow calls to certain numbers such as international numbers or premium rate numbers for individual users or on a system wide basis.

Call Coverage

Call Coverage keys are used to be able to answer calls on behalf of another user, the call will ring at the Covered Userís terminal for a configurable amount of time then on all terminals with a Call Coverage key for them. †For example in a sales department, team members will have dedicated lines but if they are unable to answer the call will ring on the Call Coverage keys of all the team after the set time.

 

 

 

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