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business phone systems

Telecommunications Consulting

Account Codes
Bridged and Call Appearances
Caller Display/ E911
Group Paging/Hot Desking
Least Cost Routes
Night Service
Personal Fax Numbers
Speed Dials
Call Coverage
Call Park/Pickup
Call Transfer
Handset Dial By Name
Meet-Me Conference
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Force Account Code

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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.




Caller Display

Caller Display uses the CLIP (Caller Line Identification Presentation) or ANI (Automatic Number Identifier) passed by the Telephone Company via the trunk line. For caller display on analog phones CLIP/ANI is converted to the analog version of the call display service. CLIP/ANI is also used by IP Office's PC programs such as Phone Manager and the PC TAPI interface. Thus users can see the telephone number of the person calling. Extensions can be configured to enable or disable Caller Display.

The Directory feature is used to assign names to recognized numbers.

Dial Emergency

Allows any user to dial a short code to override call barring and dial the emergency services.

External Control Port

The door release mechanism on the unit consists of two relay switches which can be either normally open, normally closed, pulsed open or pulsed closed.

The External Control Port switches are used to trigger/control purpose built door release equipment which is supplied by a third party. All that needs to be done is to wire the trigger/control output of the third party device to the appropriate External Control port pins. The relay switch action is activated by use of a short code, Phone Manager, SoftConsole or Voicemail Pro action.


A USA specific service. Upon connection to emergency services IP400 provides calling party information to an external line interface unit. The external unit carries out a number to text translation and forwards this to the emergency services bureau so that the originating location of the call can be unambiguously identified.



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