Small business phone system

Telecommunications Consulting


Account Codes
Bridged and Call Appearances
Caller Display/ E911
Group Paging/Hot Desking
Least Cost Routes
Night Service
Personal Fax Numbers
Speed Dials
Call Coverage
Call Park/Pickup
Call Transfer
Directory
Handset Dial By Name
Meet-Me Conference
Monitor Calls
Force Account Code

Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

Intrusion Warning Tone

This is a system wide setting that enables or disables warning tones played to users that are being intruded upon.

Key & Lamp Operation

With R3.0, IP Office offers a full range of Key and Lamp features (see Line Appearance, Call Appearance, Call Coverage).  As the features require a terminal with buttons and LED's or LCD displays the features are only supported on certain terminals in the vast range of endpoint devices supported on the IP Office.

Terminals that support the following features are:

• 44xx series.

• 64xx series.

• 46xx series (except for 4601).

• 24xx series.

• 56xx series (except for 5601).

• 54xx series.

Least Cost Routes

By configuring a Least Cost Route calls may be routed via an alternative carrier. Time profiles can also be used to allow customers to take advantage of cheaper rates at specific times.

Multiple carriers are also supported. For example, local calls are to go through one carrier between specific hours and international calls through an alternative carrier. Carrier selection using 2-stage call set up via in-band DTMF is possible.

Line Appearance

A Line Appearance is a representation of a line on the system, the indicator tracks the activity on the Line.  Only external calls can be answered or made on Line Appearances.  All types of PSTN trunks - Analog, Primary Rate and Basic Rate can be assigned to Line Appearances. IP trunks can NOT function with Line Appearances.