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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

 

   
   

 

PIN Restricted Calling

IP Office can force a user to enter a PIN code or authorization code when they attempt to make a call. PINs can be applied to an individual telephone number or calls of a specific type, such as international calls. The Call Logging output includes the PIN code, allowing a system administrator to search for all calls made by a user regardless of the telephone used.

For added security, an option is provided to prevent PIN codes from being displayed on Phone Manager and digital/IP display terminals. Note: Caller-Display Analog Phones will display the PIN number dialed regardless of this option.

Personal Fax Numbers

Individuals and departments can have their own fax numbers. When an incoming fax is received on one of these numbers, DTMF tones (which identify the individual) are passed to the fax server. This feature allows many users/departments to share a fax server which could have as few as one or two lines. Alternatively fax machines can be connected to any extension port on the Phone module.

Queuing

Time Profiles can be used to stipulate when a Conference Bridge, Service, Hunt Group, Least Cost Route or a user's Dial In facility are operational. For example, a time profile can be used to route Hunt Group calls to a manned extension or voicemail outside of office hours, or be used to apply different Least Cost Routes at varying times to take advantage of cheaper rates. Multiple Time Entries can be created so that a Time Profile can be used to stipulate specific hours in the day e.g. 09:00-12:00 and 13:00-17:00. Outside of a Time Profile, voice calls would be re-routed according to the configuration but any currently connected calls at the time the Time Profile changes would not get cut off as the change only affects the routing. Data calls will get cut off as the time profile goes out of service but a new data call will start immediately if specified.

Queuing a Transferred Call to a Busy Extension

When transferring a call, if the destination extension is busy and the caller wants to hold for that person, the call can be queued against the extension until the extension is free. The transferee is no longer involved in the call.

 

 

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