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Account Codes
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Speed Dials
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Handset Dial By Name
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Force Account Code

 
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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

 

   
   

 

Short Codes

Short Codes are one of the most powerful facilities within IP Office. As well as being used by analog telephones to invoke terminal features, Short Codes allow for dialed number translation. For example, the creation of speed dial numbers, call baring and alternate carrier selection. Short Codes can be configured at user, System and Least Cost Route levels.

Speed Dialing

Short Codes can be used to create Speed Dials for system wide or individual use.

Time Profiles

Time Profiles can be used to stipulate when a Conference Bridge, Service, Hunt Group, Least Cost Route or a user's Dial In facility are operational. For example, a time profile can be used to route Hunt Group calls to a manned extension or voicemail outside of office hours, or be used to apply different Least Cost Routes at varying times to take advantage of cheaper rates. Multiple Time Entries can be created so that a Time Profile can be used to stipulate specific hours in the day e.g. 09:00-12:00 and 13:00-17:00. Outside of a Time Profile, voice calls would be re-routed according to the configuration but any currently connected calls at the time the Time Profile changes would not get cut off as the change only affects the routing. Data calls will get cut off as the time profile goes out of service but a new data call will start immediately if specified.

 

 

 

 

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