VoIP PBX Carroll Communications is an authorized Avaya business partner
Special
Internet Marketing Services
  IP Office Platform
  Carroll Communications Home
  Avaya IP Office 500
  IP Office 406 r2
  IP Office 412
  Avaya IP Office Telephones
  Avaya Voice Mail Pro
  Phone Manager Pro
  IP Office Manager
  IP Office Soft Console
  Avaya Conferencing Center
  Compact Business Center
  Short Codes
  Avaya Data Networking
  IP Office Expansion Modules
  IP Office Contact Store
  IP Office Licenses
  Centrales Telefonicas
  Voice over IP Phone System
  IP Office 403
BUY Phone System Quote

Office Phone System

Panasonic Headsets
 
IP Office Tek Tips 1-100
IP Office Tek Tips 101-200
 
IP Office Troubleshooting
IP Office telephone systems
about us | phone equipment | voip solutions | avaya partner acs telephone system | site map | contact us

Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

Avaya IP Office Technical Tips
 
732-280-3200
   

IP Office Troubleshooting

Message Waiting Lights Not Displayed When Message is Left for a Hunt Group

Issue
Message waiting light is not displayed when a message is left on a Hunt Group's mailbox.

Possible Cause
Hunt Group message waiting light is configured for each user individually and will only display when that Hunt Group is configured within the user's source number settings. Specific instructions are outlined below.

Action
I. Each Hunt Group member must be individually configured to receive message waiting indication for Hunt Group messages.

PROCEDURE

1. Log onto Manager and open the IP Office configuration.
2. From the Configuration Tree, select User and double-click the user for whom you want to configure message waiting indication for Hunt Group messages.
3. On the SourceNumbers tab, there needs to be source number in the form of an H followed by a Huntgroup name, i.e. HSales, where Sales is the name of a Huntgroup. With this configuration setting, the user in question will receive message waiting indication when a message is left in the Sales Hunt Group's mailbox.
If no such source number is configured for the user, create one for the Hunt Group in which the user wants message waiting indication for by doing the following:
i. Right-click within the SourceNumbers window and select Add.
ii. In the Telephone Number field, enter H followed by the name of the hunt group, i.e. HSales.
4. Steps 2 & 3 must be repeated for each user requiring message waiting indication for Hunt Group messages.
5. If any configuration changes have been made, click OK and then to save the changes.

II. If the problem persists after you have performed ALL these troubleshooting steps, gather the following information BEFORE escalating the issue:
A copy of the IP Office configuration will be useful before escalating to your support organization.
The username and password of the configuration must be provided to your support organization for testing purposes.
Any trace codes or log files generated by the System Monitor application (if available).
Notes relating to the result of each of the verification steps performed above.
The customer's network diagram (if applicable).

Validation


Leave a message on the Hunt Group's mailbox and verify that the users in question receive messagating indication.

1-800-429-0077

Avaya 4630 IP Telephone Compact business center: one of many tools for use with the IP Office Another great telephone by Avaya

 

about | telecommunications consulting | avaya one x quick edition | Jersey Shore phone systems | vm pro | contact us
PO BOX 186 Spring Lake, New Jersey 07762
1-800-429-0077 ::: 732-280-3200
Copyright 2006 CarrollCommunications.com All Rights Reserved.