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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

Avaya IP Office Technical Tips

IP Office Troubleshooting

Backup License Key

Customer requires a backup of the license keys for disaster recovery.

Before backing up the license keys, it is good practice to verify that the licenses are valid by doing the following:


1. Log onto Manager and open the IP Office configuration.
2. From the Configuration Tree, select License. The list of license keys are displayed on the right-hand-side of the Manager window. The status should all show Valid.
3. If any are invalid, see Licenses Show Invalid or Unknown.

II. After verifying the validity of all license keys, export them by doing the following:


1. Log onto Manager and open the IP Office configuration.
2. Click the File menu and select Import/Export|Export Configuration Entities.
3. A Enter export details window displays. Select License from the list of configuration forms.
4. The default file directory for saving the backup license is within the Manager folder. If you want to save backup elsewhere, click the Browse button to navigate to the desired file directory.
5. The default file name is config.exp. The file name can be amended, but the file extension must remain .exp in order for the system to recognize it when the file is imported.
6. Click OK to complete the export procedure.

III. If the problem persists after you have performed ALL these troubleshooting steps, gather the following information BEFORE escalating the issue:
A copy of the IP Office configuration will be useful before escalating to your support organization.
The username and password of the configuration must be provided to your support organization for testing purposes.
Any trace codes or log files generated by the System Monitor application (if available).
Notes relating to the result of each of the verification steps performed above.
The customer's network diagram (if applicable).


Navigate to the location where the backup license keys are stored and verify that it is there.


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