VoIP PBX Carroll Communications is an authorized Avaya business partner
Special
Internet Marketing Services
  IP Office Platform
  Carroll Communications Home
  Avaya IP Office 500
  IP Office 406 r2
  IP Office 412
  Avaya IP Office Telephones
  Avaya Voice Mail Pro
  Phone Manager Pro
  IP Office Manager
  IP Office Soft Console
  Avaya Conferencing Center
  Compact Business Center
  Short Codes
  Avaya Data Networking
  IP Office Expansion Modules
  IP Office Contact Store
  IP Office Licenses
  Centrales Telefonicas
  Voice over IP Telephone System
  IP Office 403
BUY Phone System Quote

New Phone System

Panasonic Headsets
 
IP Office Tek Tips 1-100
IP Office Tek Tips 101-200
 
IP Office Troubleshooting
IP Office telephone systems
about us | telephone equipment | voip solutions | avaya partner acs telephone systems | site map | contact us

Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

Avaya IP Office Technical Tips
 
732-280-3200
   

IP Office Troubleshooting

Backup License Key

Issue
Customer requires a backup of the license keys for disaster recovery.

Action
Before backing up the license keys, it is good practice to verify that the licenses are valid by doing the following:

PROCEDURE

1. Log onto Manager and open the IP Office configuration.
2. From the Configuration Tree, select License. The list of license keys are displayed on the right-hand-side of the Manager window. The status should all show Valid.
3. If any are invalid, see Licenses Show Invalid or Unknown.

II. After verifying the validity of all license keys, export them by doing the following:

PROCEDURE

1. Log onto Manager and open the IP Office configuration.
2. Click the File menu and select Import/Export|Export Configuration Entities.
3. A Enter export details window displays. Select License from the list of configuration forms.
4. The default file directory for saving the backup license is within the Manager folder. If you want to save backup elsewhere, click the Browse button to navigate to the desired file directory.
5. The default file name is config.exp. The file name can be amended, but the file extension must remain .exp in order for the system to recognize it when the file is imported.
6. Click OK to complete the export procedure.

III. If the problem persists after you have performed ALL these troubleshooting steps, gather the following information BEFORE escalating the issue:
A copy of the IP Office configuration will be useful before escalating to your support organization.
The username and password of the configuration must be provided to your support organization for testing purposes.
Any trace codes or log files generated by the System Monitor application (if available).
Notes relating to the result of each of the verification steps performed above.
The customer's network diagram (if applicable).

Validation

Navigate to the location where the backup license keys are stored and verify that it is there.

1-800-429-0077

Avaya 4630 IP Telephone Compact business center: one of many tools for use with the IP Office Another great telephone by Avaya

 

about | telecommunications consulting | avaya one x quick edition | Jersey Shore phone systems | vm pro | contact us
PO BOX 186 Spring Lake, New Jersey 07762
1-800-429-0077 ::: 732-280-3200
Copyright 2006 CarrollCommunications.com All Rights Reserved.