VoIP PBX Carroll Communications is an authorized Avaya business partner
Special
Internet Marketing Services
  IP Office Platform
  Carroll Communications Home
  Avaya IP Office 500
  IP Office 406 r2
  IP Office 412
  Avaya IP Office Telephones
  Avaya Voice Mail Pro
  Phone Manager Pro
  IP Office Manager
  IP Office Soft Console
  Avaya Conferencing Center
  Compact Business Center
  Short Codes
  Avaya Data Networking
  IP Office Expansion Modules
  IP Office Contact Store
  IP Office Licenses
  Centrales Telefonicas
  Voice over IP Telephone System
  IP Office 403
BUY Phone System Quote

New Phone System

Panasonic Headsets
 
IP Office Tek Tips 1-100
IP Office Tek Tips 101-200
 
IP Office Troubleshooting
IP Office telephone systems
about us | telephone equipment | voip solutions | avaya partner acs telephone systems | site map | contact us

Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

Avaya IP Office Technical Tips
 
732-280-3200
   

IP Office Troubleshooting


Message Waiting Light will not Illuminate after a Message is Left

Issue
Message waiting light does not illuminate after a message is left in a user's mailbox.

Actions
I. Duplicate user names on the IP Office system can cause this problem. The duplication of information can happen when, for example, there is an existing John Smith user who is associated with extension 201. Now, if there is a second John Smith user who is associated with
extension 208 on the IP Office and the first John Smith user is not deleted from the list of Voicemail Pro list of users, confusion with the message waiting indication may arise. To resolve this issue, delete the old John Smith user name or differentiate it from the new John Smith via
Manager; then delete the user from Voicemail Pro and restart Voicemail Pro. This will cause Voicemail Pro to repopulate its list of users with the updated information. Detailed procedures are provided below.

Procedure

To delete or update the user in question via Manager:
1. Log onto Manager and open the IP Office configuration.
2. From the Configuration Tree, select User and look for duplicate user names. Delete or update the user in question.
3. Click OK and then to save the changes.

Procedure

To delete the user in question from the Voicemail Pro list of users:
1. Navigate to Voicemail Pro's Account directory. Typically, it is located within Avaya/IP Office/Voicemail Pro/VM/Accounts.
2. Delete the user account in question. This user will lose all messages and greetings and will need to reset all mailbox preferences.
3. Restart Voicemail Pro.

II. When a user first logs on as an agent, message waiting lights will not illuminate, even when there is a message in the mailbox for that agent. This is because Voicemail does not recognize that the agent has logged on until that agent connects to Voicemail. Therefore, it is highly recommended that the first thing an agent does after logging on is check for Voicemail messages. After this initial interaction with Voicemail, the message waiting light will illuminate when there is a message (for that log on session).

III. If the problem persists after you have performed ALL these troubleshooting steps, gather the following information BEFORE escalating the issue:
A copy of the IP Office configuration will be useful before escalating to your support organization.
The username and password of the configuration must be provided to your support organization for testing purposes.
Any trace codes or log files generated by the System Monitor application (if available).
Notes relating to the result of each of the verification steps performed above.
The customer's network diagram (if applicable).

Validation
Leave a message for the user in question and verify that the message waiting light illuminates.

1-800-429-0077

Avaya 4630 IP Telephone Compact business center: one of many tools for use with the IP Office Another great telephone by Avaya

 

about | telecommunications consulting | avaya one x quick edition | Jersey Shore phone systems | vm pro | contact us
PO BOX 186 Spring Lake, New Jersey 07762
1-800-429-0077 ::: 732-280-3200
Copyright 2006 CarrollCommunications.com All Rights Reserved.