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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

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IP Office Troubleshooting


User or Hunt Group has Difficulties Receiving Voicemail Messages

Issue
User or Hunt Group has trouble receiving Voicemail messages.

Actions
I. User and Hunt Group name entries must be entered in the correct format. These entries are case sensitive and must be unique. Only alphanumeric characters and spaces are supported. However, spaces after the name are NOT acceptable.

Procedure

To check the User and Hunt Group name entries:
1. Log onto Manager and open the IP Office configuration.
2. From the Configuration Tree, select User or Hunt Group accordingly.
3. Double-click the user or Hunt Group in question and update the name entry as necessary.
4. Click OK and then to save the changes.
5. Restart Voicemail to re-populate the User or Hunt Group names with the updated information.

II. Voicemail must be enabled for the Hunt Group and the Users in question.

Procedure

To check the User and Hunt Group name entries:
1. Log onto Manager and open the IP Office configuration.
2. From the Configuration Tree, select User or Hunt Group accordingly.
3. Verify that the Voicemail On check box is checked/enabled for the users or hunt groups in question.
4. Click OK and then to save if any updates have been made.

III. If the problem persists after you have performed ALL these troubleshooting steps, gather the following information BEFORE escalating the issue:
A copy of the IP Office configuration will be useful before escalating to your support organization.
The username and password of the configuration must be provided to your support organization for testing purposes.
Any trace codes or log files generated by the System Monitor application (if available).
Notes relating to the result of each of the verification steps performed above.
The customer's network diagram (if applicable).

Validation
Leave a message for a user or hunt group and verify that the message waiting lamp illuminates.

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