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Business VoIP Phone System

Telecommunications Consulting
 
Overview of Manager
Whats New in Manager 3.2
Upgrading to Manager v 3.2
Installing Manager
Starting Manager & Connecting to IP Office
Backward Compatibility
Configuration Mode Interface
Security Settings
The Menu Bar
Toolbars
Using the Navigation Pane
Using the Group Pane
Group Pane Columns
Using the Details Pane
Using the Error Pane
Altering the Configuration Interface
Status Bar Messages
How the Configuration is Used
Mergeable Settings
Configuration File Sizes
Setting the Discovery IP Address
Loading a Configuration File
Creating a New Configuration
Importing and Exporting Settings
Saving a Configuration onto a PC
Sending a Configuration
Erasing the IP Office Configuration
Mobile twining settings
Backup/Restore/Import/Export
Line Form Overview
Analog Line Overview
Line | Analog Options
Line | BRI Overview
Line | Short Codes| BRI
Line Form (E1 PRI) Overview
Line | PRI Line (E1)
Line | Short Codes| Channels (E1 PRI)
Line Form (E1-R2) Overview
Line | Channels (E1-R2)
T1 Line Overview
Overview of Security Settings
Default Security Rights Users
Security Mode Interface
Loading and Saving Security Settings
General Security Settings
Security | System Details
Security | Unsecured Interfaces
Security Services Settings
Group Rights | Details| Configuration
Security Administration and Service User Setting
Open, Close / Save Configuration
Change Working Directory
File | Preferences
Offline Create / Send Config
Erase Configuration (Default)| Reboot| Audit Trail
Start Upgrade Wizard Tool
MSN Configuration & Extensions Renumber
File | Open Security Settings
Configuration Settings
BOOTP | BOOTP Entry
System Settings
System | LAN1 Settings
System | DNS Settings
System | Voicemail
System | Telephony
System | H.323 Gatekeeper
System | LDAP Settings
System | System Alarms
System | Call Detail Record
CDR Record Formats and Fields
Call Splitting
Line | Gateway (IP DECT)
IP DECT Line Overview
Line | VoIP (IP)
Line | Line (IP)| Short Codes
IP Trunk Fallback
Line Form (IP) Overview
Line | Special (T1 PRI)
Line | Channels (T1 PRI)| TNS
Line Form (T1 PRI) Overview
Line | Channels T1 Short Codes
 
IP Office Manager Pt.2
IP Office Manager Pt. 3
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Call Splitting

Call splitting keeps track of calls where more than two parties are involved. These can be calls that are transferred or conferenced. When any of these situations arise, CDR produces a separate record for each new party involved in the call.

 

Conference
Caller A makes an incoming trunk call to switch party B (201). They talk for 2 minutes, then B conferences in C (202), and D (203). The entire group talks for another 8 minutes, at which point B drops off the call. This produces a record for segment A–B.

A, C and D continue to talk for another 5 minutes. All remaining parties drop, producing two more records; A–C and A–D. Note that each record shows the incoming trunk ID as the calling number.

Segment

Duration

Condition
Code

Calling
Number

Dialed
Number

A-B

0:10:0

C

123

201

A-C

0:13:0

C

123

202

A-D

0:13:0

C

123

203

 

Transfer
A calls B (201). They talk for 1 minute, then B transfers the call to
C (202). CDR generates a record for segment A–B. A and C talk for 5 minutes. CDR then generates a record for segment A–C.

Segment

Duration

Condition
Code

Calling
Number

Dialed
Number

A-B

0:01:0

9

123

201

A-C

0:05:0

9

123

202

 

Trunk to Trunk Transfer
A calls switch party B (201), they talk for one minute. B transfers the call to public-network party E (5665555), they talk for 4 minutes. Note that the duration of the original incoming trunk call includes the time after the call was transferred to an outgoing trunk, until all trunk parties drop.

Segment

Duration

Condition
Code

Access
Code Used

Calling
Number

Dialed
Number

A-B

0:05:0

9

 

123

201

A-E

0:04:0

9

345

123

5665555

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

   
   

1-800-429-0077

 

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