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Business VoIP Phone System

Telecommunications Consulting
Overview of Manager
Whats New in Manager 3.2
Upgrading to Manager v 3.2
Installing Manager
Starting Manager & Connecting to IP Office
Backward Compatibility
Configuration Mode Interface
Security Settings
The Menu Bar
Using the Navigation Pane
Using the Group Pane
Group Pane Columns
Using the Details Pane
Using the Error Pane
Altering the Configuration Interface
Status Bar Messages
How the Configuration is Used
Mergeable Settings
Configuration File Sizes
Setting the Discovery IP Address
Loading a Configuration File
Creating a New Configuration
Importing and Exporting Settings
Saving a Configuration onto a PC
Sending a Configuration
Erasing the IP Office Configuration
Mobile twining settings
Line Form Overview
Analog Line Overview
Line | Analog Options
Line | BRI Overview
Line | Short Codes| BRI
Line Form (E1 PRI) Overview
Line | PRI Line (E1)
Line | Short Codes| Channels (E1 PRI)
Line Form (E1-R2) Overview
Line | Channels (E1-R2)
T1 Line Overview
Overview of Security Settings
Default Security Rights Users
Security Mode Interface
Loading and Saving Security Settings
General Security Settings
Security | System Details
Security | Unsecured Interfaces
Security Services Settings
Group Rights | Details| Configuration
Security Administration and Service User Setting
Open, Close / Save Configuration
Change Working Directory
File | Preferences
Offline Create / Send Config
Erase Configuration (Default)| Reboot| Audit Trail
Start Upgrade Wizard Tool
MSN Configuration & Extensions Renumber
File | Open Security Settings
Configuration Settings
System Settings
System | LAN1 Settings
System | DNS Settings
System | Voicemail
System | Telephony
System | H.323 Gatekeeper
System | LDAP Settings
System | System Alarms
System | Call Detail Record
CDR Record Formats and Fields
Call Splitting
Line | Gateway (IP DECT)
IP DECT Line Overview
Line | VoIP (IP)
Line | Line (IP)| Short Codes
IP Trunk Fallback
Line Form (IP) Overview
Line | Special (T1 PRI)
Line | Channels (T1 PRI)| TNS
Line Form (T1 PRI) Overview
Line | Channels T1 Short Codes
IP Office Manager Pt.2
IP Office Manager Pt. 3
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CDR Record Formats

There are a number of formats available for CDR output. Each format consist of two types of records; date records and call detail records.

  • Date Records
    A date record is sent each time a CDR connection is started and then once a day (at midnight)
    . The date can be in month/day or day/month format, as selected on the System | CDR tab.

  • Call Detail Records
    Call detail records are sent at the termination of a call. For some formats, additional fields can be selected using the Normal, Enhanced, or ISDN options on the System | CDR tab.

CDR Record Formats 

Record Format

Record Options








LSU Expanded

INT Direct


INT Process




CDR Record Fields

The following list describes the fields which, depending on the selected report format and options, may be included in the CDR records.

Those fields shown in italics are not supported by IP Office CDR. Where the report format includes such a field, the data is replaced by a space or spaces. Similarly fields not appropriate to the call type are replaced by a space or spaces as appropriate.

  • Access Code Dialed
    The access code the user dialed to place an outgoing call. On IP Office this will be the digit used to trigger secondary dial tone if used.

  • Access Code Used
    The number of the line used for an outgoing call.
  • Account Code
    This field may contain a number to associate call information with projects or account numbers. For some formats, a long account code overwrites spaces on the record that are assigned to other fields.

  • Attendant Console - Not supported by IP Office CDR.  

  • Authorization Code - Not supported by IP Office CDR.

  • Bandwidth - Not supported by IP Office CDR.

  • BCC (Bearer Capability Class)
    This field identifies the type of ISDN call. Any one of the following may appear in this field.

    • 0 = Voice Grade Data and Voice.

    • 1 = Mode 1 (56 Kbps synchronous data).

    • 2 = Mode 2 (less than 19.2 Kbps synchronous or asynchronous data).

    • 3 = Mode 3 (64 Kbps data for LDAP protocol).

    • 4 = Mode 0 (64 Kbps data clear).

  • Calling Number
    For outgoing or intra-switch calls, this field contains the extension number of the originating telephone user. For incoming and tandem calls, this field contains the trunk access code in standard formats. The fifth digit is the first digit of a 5-digit dialing plan. In formats where the field is less than 7 digits, this also shows the trunk access code of the incoming call.

This field shows the calling party number in Unformatted or Expanded records. If the calling party number is not available, this field is blank for both formats.

  • Calling Number/Incoming Trunk Access Code
    For incoming calls this field contains the incoming trunk access code. For outgoing calls, this field contains the calling extension.

  • Carriage Return
    The ASCII carriage return character followed by a line feed indicates the end of a call record.

  • Condition Code
    The condition code indicates what type of call the record describes. For example, condition code C indicates a conference call, 7 indicates an ARS call, etc. The table below shows condition codes for most record formats. The 59-character format uses different condition codes from those used for other record types.






Identifies an outgoing intra-switch call (a call that originates and terminates on the switch).



Identifies an incoming external call.



Identifies an outgoing external call.



Identifies a conference call.



An incomplete external call, due to all trunks being busy or out of service. Incoming trunk calls to a busy terminal do not generate a CDR record.



Indicates a call terminating to a ringing station.



Indicates that a ringing call that was then  abandoned.



Indicates a call attempt to a busy station.

CDR can also record the ring time to answer or abandon for incoming calls originated by the trunk group. In addition, CDR indicates if the incoming destination is busy. This record is separate from the normal call duration record printed for an answered call. This information is indicated by the condition code.

When an incoming call is terminated to an internal destination, the call is tracked from the time ringing feedback is given to the originator. If the call is answered, a CDR record is printed with the condition code G and the duration reflects the time between the start of ringing and the answer of the call. If the call is abandoned before being answered, the system prints a record with the condition code H and the duration reflects the time between the start of ringing and the time the call was abandoned. If the destination is busy, a CDR record is printed with the condition code I and a duration of 0.

  • Dialed Number
    This field contains the number dialed. If it is an outgoing call, the field contains the number dialed by a system user. If it is an incoming call, the field contains the extension that was dialed. If more than 18 digits are dialed, the least significant digits (starting from the right) are truncated.
  • Duration
    This is the duration of the call or call segment. It is recorded in hours, minutes and tenths of minutes. Calls are rounded down in 6-second increments. Therefore, a call of 5-second duration will be indicated as 0 duration. If 9999 appears in this field, this call was in progress when a time change was made in the witch.

  • F eature Flag
    1 for a data call, 0 for voice calls.
  • Format Code - Not supported by IP Office CDR.

  • FRL - Not supported by IP Office CDR.

  • Incoming Circuit Id.
    This field identifies the trunk used for an incoming call. For outgoing calls this field is blank.

  • Incoming Trunk Access Code  
    This field contains the access code of the incoming trunk group.

  • ISDN Network Service - Not supported by IP Office CDR.

  • ISDN CC - Not supported by IP Office CDR.

  • IXC (Interexchange Carrier Code) - Not supported by IP Office CDR.

  • Line Feed
    The ASCII line feed character follows a carriage return to terminate CDR records.

  • MA-UUI (Message Associated User-to-User Signaling) - Not supported by IP Office CDR.

  • Node Number - Not supported by IP Office CDR.

  • Null
    Used to terminate and divide CDR Records (usually in triplets) when needed.

  • Outgoing Circuit Id.
    For outgoing calls, this field identifies the trunk used.

  • Packet Count - Not supported by IP Office CDR.

  • PPM (Periodic Pulse Metering) - Not supported by IP Office CDR.

  • Resource Flag - Not supported by IP Office CDR.

  • Space
    The ASCII space character separates other CDR fields or fills unused record locations.

  • TSC Flag - Not supported by IP Office CDR.

  • Time
    This fields contains the time that the call ended, or the time that a user dropped from a multi-party call.






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