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Avaya VoIP Business Phone Systems

Telecommunications Consulting
Overview of Manager
Whats New in Manager 3.2
Upgrading to Manager v 3.2
Installing Manager
Starting Manager & Connecting to IP Office
Backward Compatibility
Configuration Mode Interface
Security Settings
The Menu Bar
Using the Navigation Pane
Using the Group Pane
Group Pane Columns
Using the Details Pane
Using the Error Pane
Altering the Configuration Interface
Status Bar Messages
How the Configuration is Used
Mergeable Settings
Configuration File Sizes
Setting the Discovery IP Address
Loading a Configuration File
Creating a New Configuration
Importing and Exporting Settings
Saving a Configuration onto a PC
Sending a Configuration
Erasing the IP Office Configuration
Mobile twining settings
Line Form Overview
Analog Line Overview
Line | Analog Options
Line | BRI Overview
Line | Short Codes| BRI
Line Form (E1 PRI) Overview
Line | PRI Line (E1)
Line | Short Codes| Channels (E1 PRI)
Line Form (E1-R2) Overview
Line | Channels (E1-R2)
T1 Line Overview
Overview of Security Settings
Default Security Rights Users
Security Mode Interface
Loading and Saving Security Settings
General Security Settings
Security | System Details
Security | Unsecured Interfaces
Security Services Settings
Group Rights | Details| Configuration
Security Administration and Service User Setting
Open, Close / Save Configuration
Change Working Directory
File | Preferences
Offline Create / Send Config
Erase Configuration (Default)| Reboot| Audit Trail
Start Upgrade Wizard Tool
MSN Configuration & Extensions Renumber
File | Open Security Settings
Configuration Settings
System Settings
System | LAN1 Settings
System | DNS Settings
System | Voicemail
System | Telephony
System | H.323 Gatekeeper
System | LDAP Settings
System | System Alarms
System | Call Detail Record
CDR Record Formats and Fields
Call Splitting
Line | Gateway (IP DECT)
IP DECT Line Overview
Line | VoIP (IP)
Line | Line (IP)| Short Codes
IP Trunk Fallback
Line Form (IP) Overview
Line | Special (T1 PRI)
Line | Channels (T1 PRI)| TNS
Line Form (T1 PRI) Overview
Line | Channels T1 Short Codes
IP Office Manager Pt.2
IP Office Manager Pt. 3
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Installing Manager

Manager is a component of the IP Office Admin suite of applications. This suite is supplied on the IP Office 3.2 Administrator Applications CD and the IP Office 3.2 DVD. In addition to Manager the suite includes:

  • System Monitor
    This is a tool for system installers and maintainers. Interpreting the information output by System Monitor requires detailed data and telecoms knowledge. .

  • Feature Key Server
    Only install this application in the PC will be hosting the IP Office systems USB or parallel port license key dongle.

  • Voice Mail Lite
    A license free voicemail application that provides mailboxes for all users and hunt groups. This should not be installed if another voicemail system such as IP Office Embedded Voicemail or Voicemail Pro is installed.

  • Call Status
    A simple tool for maintainers that displays current calls in progress.


The Manager application can run in English, French, German, Brazilian Portuguese, Dutch, Italian and Latin Spanish. The online help is only provided in English, French and German.

PC Requirements




600MHz Pentium or
AMD Opteron,
AMD Athlon64,
AMD Athlon XP.

800MHz Pentium or
AMD Opteron,
AMD Athlon64,
AMD Athlon XP.




Hard Disk Space

1GB - 800MB for .NET2,
200MB for Manager.

1.4GB - 800MB for .NET2,
600MB for the full IP Office Admin suite.


800 x 600 - 256 Colors

1024 x 768 - 16-bit High Color

Operating System

Windows XP Professional with SP2.
Windows 2000 Professional with SP4.
Windows 2000 Server with SP4.
Windows 2003 Server.
Windows 2003 SBS.
Note: 64-bit versions of the operating systems above are not supported.

  • .NET
    IP Office Manager requires .NET2. This is installed as part of the IP Office Admin suite if not already present on the PC. If .NET1  is present it should not be removed as .NET1 is required by other IP Office applications such as Voicemail Pro and Conferencing Center.



Installing Manager
If applications in the IP Office Admin Suite other than Manager are required, we strongly recommend that you refer to the IP Office Installation Manual.


  • This installation process will install Windows .NET2 if not already present. The installation of .NET2 may require some systems to restart and the installation process to then be restarted.


  1. If a pre-3.2 version of the IP Office Admin suite is installed it must be removed. This is done using the Add or Remove Programs option in the Windows Control Panel and selecting IP Office Admin Suite and then Remove.

  2. Insert the CD. The installation process should auto start. If it does not auto start, open the CD contents and double-click setup.exe.

  3. Select the language you want to use for the installation process. This does not affect the language used by Manager which will attempt to match the Windows regional setting. Click Next >.

    • If the following appears it indicates that a previous installation of the IP Office Admin suite has been detected. Select Yes to upgrade the existing installed applications.

  4. Select whether only the current Windows logon account should be able to run the Admin Suite applications or whether they will be available to all users of the PC. Click Next >.

    • The previous selection does not affect the IP Office Feature key server application, if installed. That application runs as a service whenever the PC is running.

  5. If required select the destination to which the applications should be installed. We recommend that you accept the default destination. Click Next >.

  6. The next screen is used to select which applications in the suite should be installed. Clicking on each will display a description of the application. Click on the next to each application to change the installation selection. When you have selected the installations required, click Next >.

  7. The applications selected are now ready to be installed. Click Install.

  8. Following installation, you will be prompted whether you want to run the IP Office Admin Suite. Selecting Yes runs IP Office Manager.

  9. On some versions of Windows, you may be required to restart the PC. Allow this to happen if required.


Changing the Installed Applications
The Add or Remove Programs option can be used to change the selection of IP Office Admin suite applications that are installed. Locate IP Office Admin Suite in the list of programs and select Change.



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