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Avaya VoIP Business Phone System

Telecommunications Consulting
Overview of Manager
Whats New in Manager 3.2
Upgrading to Manager v 3.2
Installing Manager
Starting Manager & Connecting to IP Office
Backward Compatibility
Configuration Mode Interface
Security Settings
The Menu Bar
Using the Navigation Pane
Using the Group Pane
Group Pane Columns
Using the Details Pane
Using the Error Pane
Altering the Configuration Interface
Status Bar Messages
How the Configuration is Used
Mergeable Settings
Configuration File Sizes
Setting the Discovery IP Address
Loading a Configuration File
Creating a New Configuration
Importing and Exporting Settings
Saving a Configuration onto a PC
Sending a Configuration
Erasing the IP Office Configuration
Mobile twining settings
Line Form Overview
Analog Line Overview
Line | Analog Options
Line | BRI Overview
Line | Short Codes| BRI
Line Form (E1 PRI) Overview
Line | PRI Line (E1)
Line | Short Codes| Channels (E1 PRI)
Line Form (E1-R2) Overview
Line | Channels (E1-R2)
T1 Line Overview
Overview of Security Settings
Default Security Rights Users
Security Mode Interface
Loading and Saving Security Settings
General Security Settings
Security | System Details
Security | Unsecured Interfaces
Security Services Settings
Group Rights | Details| Configuration
Security Administration and Service User Setting
Open, Close / Save Configuration
Change Working Directory
File | Preferences
Offline Create / Send Config
Erase Configuration (Default)| Reboot| Audit Trail
Start Upgrade Wizard Tool
MSN Configuration & Extensions Renumber
File | Open Security Settings
Configuration Settings
System Settings
System | LAN1 Settings
System | DNS Settings
System | Voicemail
System | Telephony
System | H.323 Gatekeeper
System | LDAP Settings
System | System Alarms
System | Call Detail Record
CDR Record Formats and Fields
Call Splitting
Line | Gateway (IP DECT)
IP DECT Line Overview
Line | VoIP (IP)
Line | Line (IP)| Short Codes
IP Trunk Fallback
Line Form (IP) Overview
Line | Special (T1 PRI)
Line | Channels (T1 PRI)| TNS
Line Form (T1 PRI) Overview
Line | Channels T1 Short Codes
IP Office Manager Pt.2
IP Office Manager Pt. 3
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Line Form (IP) Overview

These lines are added manually. They allow voice calls to be routed over data links within the IP Office system. They are therefore dependent on the IP data routing between the IP Office and the destination having being configured and tested.

Network Assessments
Not all data connections are suitable for voice traffic. A network assessment is required for internal network connections. For external network connections a service level agreement is required from the service provider. Avaya cannot control or be held accountable for the suitability of a data connection for carrying voice traffic. Refer to the IP Office Installation Manual for further details of Network Assessments and VoIP requirements.


Voice Compression Channels
Calls being routed between non-IP and IP connections require the use of a voice compression channel for the duration of the call. For example, a call from a non-IP phone being routed over an IP line.

Every device involved in a call through an IP Office control unit is either connected to the IP Office's TDM bus or its IP data bus. Whenever a call crosses from one bus to another a voice compression channel is required.

Voice Compression Channels

For IP Office systems, voice compression channels are added by the installation of a VCM module. The number and maximum capacity also varies between different models of IP Office control unit.

IP Office
Control Unit

Maximum Voice
Compression Channels

Small Office Edition

Fixed at 3 or 16.



IP406 V1


IP406 V2






Incoming Call Routing: IP Lines

Incoming Call Routing= IP Lines

The following options are used to route incoming calls received on this type of trunk.

  1. SCN User Extension
    If the line is configured for Small Community Networking, the IP Office checks the incoming digits for a match to a user extension.

  2. Line Short Code
    The IP Office checks for a short code match based on the incoming number.

  3. Incoming Call Route
    The IP Office checks for a match to the Incoming Line Group plus, if set, the incoming number and or ICLID.

  4. System Short Code
    The IP Office checks for a short code match based on the incoming number.

  5. Voicemail Match
    The IP Office checks for a call flow start point name matching the




































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