Special
Internet Marketing Services
  IP Office Platform
  Carroll Communications Home
  IP Office 406 r2
  IP Office 412
  IP Office Telephones
  Voice Mail Pro
  Phone Manager Pro
  IP Office Manager
  IP Office Soft Console
  Conferencing Center
  Compact Business Center
  Short Codes
  Data Networking
  IP Office Expansion Modules
  IP Office Licenses
  Centrales Telefonicas
  Voice over IP Phone Systems
  IP Office 403
  Locale Settings and Tones
NEW IP Office 500
  Phone System Quote
  IP Office Tek Tips
  T1 Lines

VoIP Business Phone System

Telecommunications Consulting
 
Overview of Manager
Whats New in Manager 3.2
Upgrading to Manager v 3.2
Installing Manager
Starting Manager & Connecting to IP Office
Backward Compatibility
Configuration Mode Interface
Security Settings
The Menu Bar
Toolbars
Using the Navigation Pane
Using the Group Pane
Group Pane Columns
Using the Details Pane
Using the Error Pane
Altering the Configuration Interface
Status Bar Messages
How the Configuration is Used
Mergeable Settings
Configuration File Sizes
Setting the Discovery IP Address
Loading a Configuration File
Creating a New Configuration
Importing and Exporting Settings
Saving a Configuration onto a PC
Sending a Configuration
Erasing the IP Office Configuration
Mobile twining settings
Backup/Restore/Import/Export
Line Form Overview
Analog Line Overview
Line | Analog Options
Line | BRI Overview
Line | Short Codes| BRI
Line Form (E1 PRI) Overview
Line | PRI Line (E1)
Line | Short Codes| Channels (E1 PRI)
Line Form (E1-R2) Overview
Line | Channels (E1-R2)
T1 Line Overview
Overview of Security Settings
Default Security Rights Users
Security Mode Interface
Loading and Saving Security Settings
General Security Settings
Security | System Details
Security | Unsecured Interfaces
Security Services Settings
Group Rights | Details| Configuration
Security Administration and Service User Setting
Open, Close / Save Configuration
Change Working Directory
File | Preferences
Offline Create / Send Config
Erase Configuration (Default)| Reboot| Audit Trail
Start Upgrade Wizard Tool
MSN Configuration & Extensions Renumber
File | Open Security Settings
Configuration Settings
BOOTP | BOOTP Entry
System Settings
System | LAN1 Settings
System | DNS Settings
System | Voicemail
System | Telephony
System | H.323 Gatekeeper
System | LDAP Settings
System | System Alarms
System | Call Detail Record
CDR Record Formats and Fields
Call Splitting
Line | Gateway (IP DECT)
IP DECT Line Overview
Line | VoIP (IP)
Line | Line (IP)| Short Codes
IP Trunk Fallback
Line Form (IP) Overview
Line | Special (T1 PRI)
Line | Channels (T1 PRI)| TNS
Line Form (T1 PRI) Overview
Line | Channels T1 Short Codes
 
IP Office Manager Pt.2
IP Office Manager Pt. 3
about us | phone equipment | voip solutions | partner phone system | site map | contact us

 

Starting Manager

No operator name or password is required to start this version of Manager. A name and password is only required when performing an action that requires communication with an IP Office system; for example getting the configuration, send the configuration back, rebooting the system, etc.  

Starting Manager

  1. Select Start and then Programs or All Programs depending on the version of Windows.

  2. Select the IP Office program group.

  3. Select Manager.

  4. On Windows XP systems, a Windows Security Alert may appear. Select Unblock to allow Manager to run and provide services to IP Office systems.

  5. The next section of this documentation describes the Manager interface and how to load and edit an IP Office's configuration settings.

Connecting Manager to IP Office

During IP Office installation and setup, connection should always be made using a Manager PC directly connected to the IP Office.

Following IP Office installation and setup, the Manager PC can be run from a variety of locations.

 

IP Addresses

  • The IP Office address for connections from Manager is its LAN1 IP Address. That address is set through the System | LAN1 tab within the IP Office configuration settings.

  • If the IP address of the Manager PC is changed, Manager should be closed and restarted.

Discovery
The Select IP Office discovery process used by Manager to locate IP Office systems can use both UDP and TCP.

  • Pre-3.2 IP Office systems respond to UDP discovery. The IP Office system listens for this type of discovery on port 69 (TFTP). TFTP is then used to send and receive configuration settings with the Manager PC.

  • IP Office 3.2 systems respond to both UDP and TCP discovery. The IP Office system listens for UDP discovery on port 69 (TFTP) and TCP discovery on port 50802. Unlike pre-3.2 IP Office systems, configuration settings are accessed using TCP.

  • UDP can use broadcast addresses, however broadcasts are not forwarded by routers. TCP is routable but cannot use broadcast addresses. Manager however can specify a list of TCP addresses to check.

Configuration Access
Having discovered the available IP Office systems and selected one, configuration access can be attempted.

  • For pre-3.2 IP Office systems, if the correct IP Office system password is entered, the configuration is transferred using TFTP.

  • Access to configuration settings of an IP Office 3.2 system, requires a valid Service User name and password. Manager does not send the name and password entered by the user to the IP Office. It sends a 'hash' of those values which are then compared against the names and passwords stored on the IP Office.  

  • The configuration access occurs using TCP and on port 50804 of the IP Office control unit. This port can be adjusted if required through the IP Office's security settings.

Security Settings

  • Pre-3.2 IP Office systems do not have security settings that are separate from the configuration settings which include the system password.

  • Access to the security settings of an IP Office 3.2 system is similar to accessing configuration settings. However, service user name and password used must have security access and the default port used is 50812.

Ports
As mentioned, a number of different ports are used for access to IP Office systems. The following table lists the port on which the IP Office control unit listens for different types of access.

Port

Protocol

Function

 

UDP

ICMP (Ping)

Used to confirm routing to addresses not on the same subnet as the Manager PC.

69

UDP

TFTP

Used for UDP discovery of IP Office systems and for configuration access to pre-3.2 IP Office systems.

161

UDP

SNMP

From SNMP applications.

520

UDP

RIP

To the IP Office from RIP devices.

50795

UDP

IPO Voice Networking

Small Community Network signaling (AVRIP) and BLF updates.

50796

UDP

PCPartner

From an IP Office user applications such as Phone Manager or SoftConsole.

50797

UDP

IPO TAPI

From an IP Office TAPI user PC.

50802

TCP

Discovery

Used by the IP Office to listen for discovery attempts from the Manager Select IP Office menu.

50804

TCP

Configuration

Manager configuration settings access to an IP Office 3.2 system.

50808

TCP

Security Settings

Manager security settings access to an IP Office 3.2 system.

 

Scenario
In this scenario, Manager's default behavior is used to connect to an IP Office 3.2 system on the same LAN.

Diagram

Sequence

  1. The user starts Manager and clicks . Select IP Office menu appears.

  2. Manager does a UDP Broadcast to 255.255.255.255, port 69 (TFTP). Since this is a broadcast, it will not be forwarded beyond the LAN by any router including the IP Office system.

  3. The IP Office responds with its system details including its name, IP address and software level.

  4. The Select IP Office menu lists the responding IP Offices.

  5. The user selects the IP Office system and clicks OK.

  6. Since the system is listed having a 3.2 software level, Manager requests the user to enter a Service User name and password.

  7. Manager sends a 'hashed' version of the name and password to port 50804 at the IP Office's IP address. If valid for that IP Office system, the IP Office sends its configuration settings in the return TCP stream.

Requirements

  • The IP Office must be on the same subnet as the Manager PC in order to see the UDP broadcast.

Controls

  • The IP Office can be disabled from responding to UDP broadcasts if required. This is done through the IP Office's security settings. Access must then be done using TCP only.

Scenario
In this scenario, the user attempts to connect to an IP Office on another LAN using the Manager with its default settings.

Diagram

Sequence

  1. The user starts Manager and clicks . The Select IP Office menu appears.

  2. Manager does a UDP broadcast to 255.255.255.255.

  3. The router does not forward the UDP broadcast. This is typical router behavior and would apply to any other intermediate routers.

  4. The user changes the Unit/Broadcast Address to be the IP Office's LAN1 IP address and selects Refresh.

  5. Manager sends an ICMP ping (UDP) to that address.

  6. The router forwards the request.

  7. The IP Office responds. Manager sends a TCP discovery request port 50802.

  8. The IP Office responds with its system details including its name and software level.

  9. The Select IP Office menu lists the responding IP Office.

  10. The user selects the IP Office system and clicks OK.

  11. Since the system is listed as having a 3.2 software level, Manager requests the user to enter a Service User name and password.

  12. Manager sends a 'hashed' version of the name and password to port 50804 at the IP Office's IP address. If valid for that IP Office system, the IP Office sends its configuration settings in the return TCP stream.

Requirements

  • The intermediate routers must be configured to route traffic for the IP Office's LAN1 IP address to that system.  

  • The intermediate routers and any firewalls must be configured to allow pings.

  • The intermediate routers and any firewalls must be configured to allow a session to be started at the IP Office by incoming TCP traffic on ports 50802 (Discovery) and 50804 (Configuration settings access).

Controls

  • The default port on which the IP Office system listens for TCP discovery requests from Manager (50802) cannot be changed.

  • The port on which the IP Office system listens for configuration access requests (50804) can be changed. This is done through the IP Office's security settings.   

  • The port to which Manager sends configuration access requests can be changed to match the IP Office system. Select File | Preferences and on the Preferences tab change the Services Base TCP port.  

  • The TCP address of the remote IP Office can be added to the default list of addresses scanned by the Select IP Office menu. Select File | Preferences and on the Discovery tab, enter the IP address in the IP Search Criteria area. See the following scenario.

 

Scenario: Managing Multiple Remote IP Offices
In this scenario, the user is maintaining a number of IP Office 3.2 systems located on others LAN's. Through Manager it is possible to preset the addresses of these systems rather than having to change the Unit/Broadcast Address each time the Select IP Office menu appears.

Addresses are entered through the IP Search Criteria on the Preferences | Discovery tab. On this tab, IP Office system addresses can be entered, separating each entry with a semi-colon.   

Diagram

Sequence

  1. The user starts Manager and clicks . The Select IP Office menu appears.

  2. Manager does a UDP broadcast to 255.255.255.255. The router does not forward the UDP broadcast. This is typical router behavior and would apply to any other intermediate routers.

  3. Manager also sends TCP discovery requests to the addresses listed in the IP Search Criteria on the Preferences | Discovery tab. The requests are sent to port 50802.

  4. The IP Office systems respond with their system details including their names and software levels.

  5. The Select IP Office menu lists the responding IP Office.

  6. The user selects the IP Office system required and clicks OK.

  7. Since the system is listed as having a 3.2 software level, Manager requests the user to enter a Service User name and password.

  8. Manager sends a 'hashed' version of the name and password to port 50804 at the IP Office's IP address. If valid for that IP Office system, the IP Office sends its configuration settings in the return TCP stream.

 

Scenario
This scenario combines the previous scenarios. A UDP broadcast is used to access the users own IP Office on their LAN whilst preset TCP addresses are used to access the IP Office systems that IP Office systems that they maintain on other LAN's.

Accessing an IP Office 3.2 Configuration

Diagram

Sequence

  1. The user starts Manager and clicks . The Select IP Office menu appears.

  2. Manager does a UDP broadcast to 255.255.255.255. The router does not forward the UDP broadcast. This is typical router behavior and would apply to any other intermediate routers.

  3. Manager also sends TCP discovery requests to the addresses listed in the IP Search Criteria on the Preferences | Discovery tab.

  4. The IP Office systems respond with their system details including their names and software levels.

  5. The Select IP Office menu lists the responding IP Office.

  6. The user selects the IP Office system required and clicks OK.

  7. Since the system is listed as having a 3.2 software level, Manager requests the user to enter a Service User name and password.

  8. Manager sends a 'hashed' version of the name and password to port 50804 at the IP Office's IP address. If valid for that IP Office system, the IP Office sends its configuration settings in the return TCP stream.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

   
   

1-800-429-0077

 

avaya business partner | voice mail | avaya one x quick edition | jersey shore phone systems | vm pro | contact us
PO BOX 186 Spring Lake, New Jersey 07762
1-800-429-0077 ::: 732-280-3200
Copyright 2008 CarrollCommunications.com All Rights Reserved.