This tab is used to set the default telephony operation of the IP Office. Some settings shown here can be overridden for individual users through their User | Telephony tab.
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*1: Changes to Companding LAW and Busy Tone Detection require a reboot.
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Default Outside Call Sequence: Default = Normal
This setting is only used with analog extensions. It sets the ringing pattern used for incoming external calls. For details of the ring types see Ring Tones in the Telephone Features section. This setting can be overridden by a user's User | Telephony | Outside Call Sequence setting.
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Default Inside Call Sequence: Default = Ring Type 1
This setting is only used with analog extensions. It sets the ringing pattern used for incoming internal calls. For details of the ring types see Ring Tones in the Telephone Features section. This setting can be overridden by a user's User | Telephony | Inside Call Sequence setting.
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Default Ring Back Sequence: Default = Ring Type 2
This setting is only used with analog extensions. It sets the ringing pattern used for ringback calls such as hold return, park return, voicemail ringback, and Ring Back when Free. For details of the ring types see Ring Tones in the Telephone Features section. This setting can be overridden by a user's User | Telephony | Ringback Call Sequence setting.
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Dial Delay Time (secs): Default = 4 (USA/Japan) or 1 (ROW), Range = 1 to 30 seconds.
This setting sets the time the system waits following a dialed digit before it starts looking for a short code match. See the Short Codes section.
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Dial Delay Count: Default = 0 digits (USA/Japan) or 4 digits (ROW), Range = 0 to 30 digits.
This setting sets the number of digits dialed after which the IP Office starts looking for a short code match regardless of the Dial Delay Time.
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Default No Answer Time (secs): Default = 15 seconds, Range = 1 to 99999 seconds.
This setting controls the amount of time before an alerting call is considered as unanswered. How the call is treated when this time expires depends on the call type.
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For calls to a user, the call follows the user's Forward on No Answer settings if enabled. If no forward is set, the call will go to voicemail if available or else continues to ring. This timer is also used to control the duration of call forwarding if the forward destination does not answer. It also controls the duration of ringback call alerting. This setting is overridden by the User | Telephony | No Answer Time setting for a particular user if different.
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For calls to hunt groups, this setting controls the time before the call is presented to the next available hunt group member. This setting is overridden by the Hunt Group | Hunt Group | No Answer Time setting for a particular hunt group if different.
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Hold Timeout (secs): Default = 120 (US) or 15 (ROW), Range = 0 (Off) to 99999 seconds.
This setting controls how long calls remain on hold before recalling to the user who held the call. Note that the recall only occurs if the user has no other connected call.
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Park Timeout (secs): Default = 300 seconds, Range 0 (Off) to 99999 seconds.
This setting controls how long calls remain parked before recalling to the user who parked the call. Note that the recall only occurs if the user has no other connected call.
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Ring Delay: Default = 5 seconds, Range = 0 to 98 seconds.
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This setting is used when any of the user's programmed appearance buttons is set to Delayed ringing. Calls received on that button will initially only alert visually. Audible alerting will only occur after the ring delay has expired. This setting can be overridden by a ring delay set for an individual user (User | Telephony | Ring Delay).
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Local Dial Tone: Default = On
For all normal operation this setting should be left enabled as it allows the system to provide dial tone to users (essential for MSN working).
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Local Busy Tone: Default = Off
This setting should only be used when the local exchange gives a busy signal via Q.931 but does not provide busy tone.
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Conferencing Tone: Default = Off
This settings controls how conference tones are used. When off, a single tone is heard when a new party joins a conference and double-tone is heard when a party leaves a conference. When on, a conference tone is heard every 10 seconds by all conference parties.
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Inhibit Off-Switch Forward/Transfer: Default = Off (Italy = On)
When enabled, this setting stops any user from transferring or forwarding calls externally. See Off-Switch Forwarding and Transfer Controls.
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Allow Outgoing Transfer: Default = Off
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When not enabled, users are only able to transfer or forward off-switch incoming external calls. When enabled, users can forward both incoming and outgoing external calls.
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Dial By Name: Default = On
When on, allows the directory features on various phones to match the dialing of full names. When off, the directory features use the pre-IP Office 1.4 method of first character match only. See Dial by Name in Configuration Examples.
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Suppress Silence: Default = Off
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This setting should only be selected if voice quality problems are experienced with GSM calls to voicemail or while recording GSM calls. The problem appears only with some GSM networks that do not have echo cancellers. When on, the IP Office generates silence data packets in periods when the voicemail system is not generating data. Note that use of this option may cause some timeout routing options in voicemail to no longer work.
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Show Account Code: Default = On
When on, when entering account codes through Phone Manager, users can select from a drop-down list of available account codes. When off, the drop-down list of available account codes is not useable, instead account codes must be entered using the Phone Managers PIN Code features.
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Auto Hold: Default = On
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Used for users with multiple appearance buttons. When on, if a user presses another appearance button during a call, their current call is placed on hold. When off, if a users presses another appearance button during a call, their current call is disconnected.
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Companding LAW
These settings are used to select the method of audio compression used for external digital lines and internal digital extensions. Note that U-LAW is also called MU-LAW. Most IP Office control units are available in A-Law and U-Law models. Typically U-Law models are supplied to North American locales, A-Law models are supplied to the rest of the world. In addition to the using different companding, A-Law and U-Law models support different default short codes.
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Busy Tone Detection: Default = System Frequency
Allows configuration of the IP Office's busy tone detection settings. The default busy tone detection options (frequency mode and width) are defined by the system locale. They should not be adjusted unless advised by the Avaya Technical Support.
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Use External Music on Hold: Default = Off
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The presence of an internal music on hold file overrides the use of any external music on hold source. When this option is selected, following a reboot the IP Office will not attempt to reload an internal music on hold file by TFTP or from the compact flash memory card if available. The only source of music on hold used will be the external port.
