Avaya IP Office Business Telephone System

Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

Auto Attendant | Auto Attendant

This tab is used to define the name of the auto attendant service and the time profiles that should control which auto attendant greetings are played.

Settings

• Name: Range = Up to 12 characters
  This field sets the name for the auto-attendant service. External calls can be routed to the auto attendant by entering AA:Name in the destination field of an Incoming Call Route.

• Morning/Afternoon/Evening:
  Each auto-attendant can consist of three distinct time periods, defined by associated time profiles.

• • Time Profile
    The time profile that defines each period of auto-attendant operation. When there are overlaps or gaps between time profiles, precedence is given in the order morning, afternoon and then evening.

  • Short code
    These fields indicate the system short codes automatically created to allow recording of the auto attendant greetings.  

• Menu Options:
  This field indicates the system short code automatically created to allow recording of the greeting for the auto-attendant actions.

• Maximum Inactivity: Default = 8 seconds; Range = 5 to 20 seconds.
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  This field sets how long after playing the prompts the Auto Attendant should wait for a valid key press. If exceeded, the caller is either transferred to the Fallback Extension set within the Incoming Call Route used for their call or else the caller is disconnected.