Avaya IP Office Systems

Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

Auto Attendant | Actions

This tab defines the actions available to callers dependant on which DTMF key they press. To change an action, select the appropriate row and click Edit. When the key is configured as required click OK.

Settings

• Key
  The standard telephone dial pad keys, 0 to 9 plus * and #.

• Action
  The following actions can be assigned to each key.

• • Not Defined
    The corresponding key takes no action.  

  • Transfer to Operator
    Transfer the caller to the set Destination number. Operates the same as the Normal Transfer option below.

  • Normal Transfer:
    Transfer the caller to the set Destination number. This is an unsupervised transfer, if the caller is not answered they will be handled as per a direct call to that number. If no destination is set, the caller can dial the user extension number that they require.

  • Replay Greeting
    Replay the auto-attendant greetings again.

• Destination
  For Transfer to Operator and Normal Transfer actions, sets the destination extension or group number. Note that if the destination field is left blank, callers can dial the user extension number that they require. Note however that no prompt is provided for this option so it should be included in the auto attendant Menu Options greeting.