Avaya IP Office Systems

Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

Auto Attendant Overview

The IP406 V2 supports up to 4 simultaneous calls to embedded voicemail services. The Small Office Edition supports up to 10 simultaneous calls to embedded voicemail depending on available voice compression channels.

In addition to basic mailbox functionality, embedded voicemail can also provide auto-attendant operation. Up to 4 auto-attendant services are supported. Each auto attendant can use existing time profiles to select the greeting given to callers and then provide follow on actions relating to the key presses 0 to 9, * and #.  

• Time Profiles
  Each auto attendant can use up to three existing time profiles, on each for Morning, Afternoon and Evening. These are used to decide which greeting is played to callers. They do not change the actions selectable by callers within the auto attendant. If the time profiles overlap or create gaps, then the order of precedence used is morning, afternoon, evening.

• Greetings
  Four different greetings are used for each auto attendant. One for each time profile period. This is then always followed by the greeting for the auto-attendant actions. By default a number of system short codes are automatically created to allow the recording of these greetings from an IP Office extension. See below.

• Actions
  Separate actions can be defined for the DTMF keys 0 to 9, * and #. Actions include transfer to a specified destination, transfer to a user extension specified by the caller and replaying the greetings.

• Short Codes
  Adding an auto attendant automatically adds a number of system short codes. These use the Auto Attend short code feature. These short codes are used to provide dialing access to record the auto attendant greetings.

• • AA:Name.1
    Record the auto attendant's greeting for the morning time profile period.

  • AA:Name.2
    Record the auto attendant's greeting for the afternoon time profile period.

  • AA:Name.3
    Record the auto-attendant's greeting for the evening time profile period.

  • AA:Name.4
    Record the auto-attendant's greeting for the available menu actions.

• Routing Calls to the Auto Attendant
  The telephone number format AA:Name can be used to route callers to an auto attendant. It can be used in the destination filed of incoming call routes and telephone number field of short codes set to the Auto Attend feature.