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Control Unit
Extension Form Overview
Extension | Extn
Extension | Analog
Extension | VoIP
Extension | IP DECT
User Form Overview
User | User
User | Voicemail
User | DND| Short Codes
User | Source Numbers
User | Telephony
User | Forwarding
User | Dial In
User | Voice Recording
User | Coverage
User | Button Programming
User | Twinning | Menu Programming
User | T3 Options
User | Phone Manager Options
Hunt Group Overview
Hunt Group | Hunt Group
Hunt Group | Voicemail
Hunt Group | Fallback
Hunt Group | Queuing| Voice Recording
Short Code | Short Code
Service Settings Form Overview
Service | Service
Service | Bandwidth
Service | IP
Service | Autoconnect
Service | Quota
Service | PPP
Service | Fallback| Dial In
RAS Form Overview
RAS | PPP
Incoming Call Route Overview
Incoming Call Route | Standard
WAN Port Overview
WAN Port | Frame Relay
WAN Port | DLCIs
WAN Port | Advanced
Directory | Directory Entry
Time Profile Overview
Firewall Profile Form Overview
Firewall | Custom
IP Route Overview
IP Route | IP Route
RIP Dynamic Routing
Least Cost Routing Overview
Least Cost Routing | LCR| Main Route
Least Cost Routing | Alternate Route
Account Code Overview
Account Code | Voice Recording
License | License
Tunnel
Tunnel | Tunnel (L2TP)
Tunnel | L2TP (L2TP)
Tunnel | PPP (L2TP)
Tunnel | Main (IPSec)
Tunnel | IKE Policies (IPSec)
Tunnel | IPSec Policies (IPSec)
Logical LAN
Wireless Overview
Wireless | Security
User Restrictions Overview
User Rights Overview
User Rights | User
User Rights | Short Codes| Telephony
User Rights | Button/Menu Programming
User Rights | Phone Manager
User Rights | Twinning| Membership
Auto Attendant Overview
Auto Attendant | Auto Attendant
Auto Attendant | Actions
Overview of Authorization Code
E911 System Overview
E911 System | E911 System
E911 System | Zones
 
IP Office Manager Pt.1
IP Office Manager Pt.3
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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

   
   

Auto Attendant Overview

Both the IP Office Small Office Edition and IP406 V2 control units support integral voicemail. This is setup by adding an Avaya embedded voicemail memory card to the control unit and then selecting Embedded Voicemail as the Voicemail Type on the System | Voicemail tab. For full details refer to the Embedded Voicemail Installation Manual.

The IP406 V2 supports up to 4 simultaneous calls to embedded voicemail services. The Small Office Edition supports up to 10 simultaneous calls to embedded voicemail depending on available voice compression channels.

In addition to basic mailbox functionality, embedded voicemail can also provide auto-attendant operation. Up to 4 auto-attendant services are supported. Each auto attendant can use existing time profiles to select the greeting given to callers and then provide follow on actions relating to the key presses 0 to 9, * and #.  

  • Time Profiles
    Each auto attendant can use up to three existing time profiles, on each for Morning, Afternoon and Evening. These are used to decide which greeting is played to callers. They do not change the actions selectable by callers within the auto attendant. If the time profiles overlap or create gaps, then the order of precedence used is morning, afternoon, evening.

  • Greetings
    Four different greetings are used for each auto attendant. One for each time profile period. This is then always followed by the greeting for the auto-attendant actions. By default a number of system short codes are automatically created to allow the recording of these greetings from an IP Office extension. See below.

  • Actions
    Separate actions can be defined for the DTMF keys 0 to 9, * and #. Actions include transfer to a specified destination, transfer to a user extension specified by the caller and replaying the greetings.

  • Short Codes
    Adding an auto attendant automatically adds a number of system short codes. These use the
    Auto Attend short code feature. These short codes are used to provide dialing access to record the auto attendant greetings.

    • AA:Name.1
      Record the auto attendant's greeting for the morning time profile period.

    • AA:Name.2
      Record the auto attendant's greeting for the afternoon time profile period.

    • AA:Name.3
      Record the auto-attendant's greeting for the evening time profile period.

    • AA:Name.4
      Record the auto-attendant's greeting for the available menu actions.

  • Routing Calls to the Auto Attendant
    The telephone number format
    AA:Name
    can be used to route callers to an auto attendant. It can be used in the destination filed of incoming call routes and telephone number field of short codes set to the Auto Attend feature.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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