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Avaya IP Office Phone Systems

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Control Unit
Extension Form Overview
Extension | Extn
Extension | Analog
Extension | VoIP
Extension | IP DECT
User Form Overview
User | User
User | Voicemail
User | DND| Short Codes
User | Source Numbers
User | Telephony
User | Forwarding
User | Dial In
User | Voice Recording
User | Coverage
User | Button Programming
User | Twinning | Menu Programming
User | T3 Options
User | Phone Manager Options
Hunt Group Overview
Hunt Group | Hunt Group
Hunt Group | Voicemail
Hunt Group | Fallback
Hunt Group | Queuing| Voice Recording
Short Code | Short Code
Service Settings Form Overview
Service | Service
Service | Bandwidth
Service | IP
Service | Autoconnect
Service | Quota
Service | PPP
Service | Fallback| Dial In
RAS Form Overview
RAS | PPP
Incoming Call Route Overview
Incoming Call Route | Standard
WAN Port Overview
WAN Port | Frame Relay
WAN Port | DLCIs
WAN Port | Advanced
Directory | Directory Entry
Time Profile Overview
Firewall Profile Form Overview
Firewall | Custom
IP Route Overview
IP Route | IP Route
RIP Dynamic Routing
Least Cost Routing Overview
Least Cost Routing | LCR| Main Route
Least Cost Routing | Alternate Route
Account Code Overview
Account Code | Voice Recording
License | License
Tunnel
Tunnel | Tunnel (L2TP)
Tunnel | L2TP (L2TP)
Tunnel | PPP (L2TP)
Tunnel | Main (IPSec)
Tunnel | IKE Policies (IPSec)
Tunnel | IPSec Policies (IPSec)
Logical LAN
Wireless Overview
Wireless | Security
User Restrictions Overview
User Rights Overview
User Rights | User
User Rights | Short Codes| Telephony
User Rights | Button/Menu Programming
User Rights | Phone Manager
User Rights | Twinning| Membership
Auto Attendant Overview
Auto Attendant | Auto Attendant
Auto Attendant | Actions
Overview of Authorization Code
E911 System Overview
E911 System | E911 System
E911 System | Zones
 
IP Office Manager Pt.1
IP Office Manager Pt.3
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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

   
   

Account Code Overview

Account codes are commonly used to control cost allocation and out-going call restriction. The account code used on a call is included in the call information output by the system's call log. Incoming calls can also trigger account codes automatically by matching the Caller ID stored with the account code.

Once a call has been completed using an account code, the account code information is removed from the user's call information. This means that redial functions will not renter the account code.

The maximum recommended number of accounts codes is 1000.

 

Setting a User to Forced Account Code

  1. Receive the system configuration if one is not opened.

  2. In the left-hand panel, click User. The list of existing user is shown in the right-hand panel.

  3. Double-click the required user.

  4. Select the Telephony tab.

  5. Tick the Force Account Code option.

  6. Click OK.

  7. Merge the configuration.

 

Forcing Account Code Entry for Specific Numbers
Account code can be set a being required for any dialing that matches a particular short code. This is done by ticking the Force Account Code option found in the short code settings. Note that the account code request happens when the short code match occurs. Potentially this can be in the middle of dialing the external number, therefore the use of X wildcards in the short code to ensure full number dialing is recommended.

 

Entering Account Codes
The method for entering account codes depends on the type of phone being used. Refer to the relevant telephone User's Guide for details.

  • Account Code Button
    The Account Code Entry action (User | Button Programming | Emulation | Account Code Entry) and Set Account Code action (User | Button Programming | Advanced | Set | Set Account Code) can be assigned to a programmable button on some phones. They both operate the same. The button can be preset with a specific account code or left blank to request account code entry when pressed. The button can then be used to specify an account code before a call or during a call.

  • Phone Manager
    The IP Office Phone Manager application can be used to enter account codes before or during calls. For full details refer to the Phone Manager documentation.

    • To enter an account code before making a call or during a call select Actions | Account Code. A valid account code can then be selected from the Account Code drop down.

    • The Account Codes tab can be used to create icons to speed dial specific numbers and account codes that are regularly used.

    • When making calls using the IP Office Phone Manager application, the Account Code field shown acts as a drop-down from which the user could select a valid system account code. This operation can disabled by deselecting the Show Account Code option in the IP Office configuration (System | Telephony | Show Account Code). Account code entry is then replaced by PIN code operation.

  • Setting an Account Code using Short Codes
    The Set Account Code feature allows short codes to be created that specify an account code before making a call.

Account Code | Account Code

This tab is used to define an individual account code.

Settings

Action

Operator Rights View

Mergeable

 

System

Level

Administrator

Manager

Operator

 

SOE

2.1

View

Pre-3.2

3.2

 

IP403

3.0DT

Edit

 

IP406 V1

3.0

New

 

IP406 V2

3.1

Delete

 

IP412

3.2

  • Account Code
    Enter the account code required. The code can include alphabetic characters for users dialing via Phone Manager. It can also include wildcards; ? matches a single digit and * matches any digits.

  • Caller ID
    A caller ID can be entered and used to automatically assign an account code to calls made to or received from caller ID.  

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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