Avaya IP Office Phone Systems

Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

Account Code Overview

Once a call has been completed using an account code, the account code information is removed from the user's call information. This means that redial functions will not renter the account code.

The maximum recommended number of accounts codes is 1000.

Setting a User to Forced Account Code

1. Receive the system configuration if one is not opened.

2. In the left-hand panel, click User. The list of existing user is shown in the right-hand panel.

3. Double-click the required user.

4. Select the Telephony tab.

5. Tick the Force Account Code option.

6. Click OK.

7. Merge the configuration.

Forcing Account Code Entry for Specific Numbers
Account code can be set a being required for any dialing that matches a particular short code. This is done by ticking the Force Account Code option found in the short code settings. Note that the account code request happens when the short code match occurs. Potentially this can be in the middle of dialing the external number, therefore the use of X wildcards in the short code to ensure full number dialing is recommended.

Entering Account Codes
The method for entering account codes depends on the type of phone being used. Refer to the relevant telephone User's Guide for details.

• Account Code Button
  The Account Code Entry action (User | Button Programming | Emulation | Account Code Entry) and Set Account Code action (User | Button Programming | Advanced | Set | Set Account Code) can be assigned to a programmable button on some phones. They both operate the same. The button can be preset with a specific account code or left blank to request account code entry when pressed. The button can then be used to specify an account code before a call or during a call.

• Phone Manager
  The IP Office Phone Manager application can be used to enter account codes before or during calls. For full details refer to the Phone Manager documentation.

• • To enter an account code before making a call or during a call select Actions | Account Code. A valid account code can then be selected from the Account Code drop down.

  • The Account Codes tab can be used to create icons to speed dial specific numbers and account codes that are regularly used.

  • When making calls using the IP Office Phone Manager application, the Account Code field shown acts as a drop-down from which the user could select a valid system account code. This operation can disabled by deselecting the Show Account Code option in the IP Office configuration (System | Telephony | Show Account Code). Account code entry is then replaced by PIN code operation.

• Setting an Account Code using Short Codes
  The Set Account Code feature allows short codes to be created that specify an account code before making a call.

Account Code | Account Code

This tab is used to define an individual account code.

Settings

• Account Code
  Enter the account code required. The code can include alphabetic characters for users dialing via Phone Manager. It can also include wildcards; ? matches a single digit and * matches any digits.

• Caller ID
  A caller ID can be entered and used to automatically assign an account code to calls made to or received from caller ID.