Avaya IP Office Phone Systems

Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

Account Code | Voice Recording

This tab is used to activate the automatic recording of external calls when the account code is entered at the start of the call or automatically assigned by call ID matching when the call is received. This requires Voicemail Pro to be installed and running.

The recordings are placed in the mailbox of the user making or receiving the call. This option cannot be triggered by entry of the account code during a call.

Note

• The IP Office cannot guarantee recording of calls to or from IP extensions that are set to use Direct Media Path.

Settings

• Record Outbound: Default = None
  Select whether outbound external calls are recorded. Options are On, Mandatory and then various percentages of calls made by the user.

• • On: Record the call if possible.

  • Mandatory: If not possible to record, return busy tone to the caller.

• Record Inbound: Default = None
  Select whether inbound external calls are recorded. Requires the account code to be assigned to the call by matching the caller ID associated with the account code on the Account Code | Account Code tab.

• Record Time Profile: Default = Blank
  Used to select a time profile during which the settings above are used for call recording. Outside this period calls are not recorded using these settings.

• Use Voice Recording Library: Default = Off
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  This field can be used when IP Office ContactStore is installed in addition to Voicemail Pro. Ticking this option routes the recordings to ContactStore rather than the user's mailbox.