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Control Unit
Extension Form Overview
Extension | Extn
Extension | Analog
Extension | VoIP
Extension | IP DECT
User Form Overview
User | User
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User | DND| Short Codes
User | Source Numbers
User | Telephony
User | Forwarding
User | Dial In
User | Voice Recording
User | Coverage
User | Button Programming
User | Twinning | Menu Programming
User | T3 Options
User | Phone Manager Options
Hunt Group Overview
Hunt Group | Hunt Group
Hunt Group | Voicemail
Hunt Group | Fallback
Hunt Group | Queuing| Voice Recording
Short Code | Short Code
Service Settings Form Overview
Service | Service
Service | Bandwidth
Service | IP
Service | Autoconnect
Service | Quota
Service | PPP
Service | Fallback| Dial In
RAS Form Overview
RAS | PPP
Incoming Call Route Overview
Incoming Call Route | Standard
WAN Port Overview
WAN Port | Frame Relay
WAN Port | DLCIs
WAN Port | Advanced
Directory | Directory Entry
Time Profile Overview
Firewall Profile Form Overview
Firewall | Custom
IP Route Overview
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RIP Dynamic Routing
Least Cost Routing Overview
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Least Cost Routing | Alternate Route
Account Code Overview
Account Code | Voice Recording
License | License
Tunnel
Tunnel | Tunnel (L2TP)
Tunnel | L2TP (L2TP)
Tunnel | PPP (L2TP)
Tunnel | Main (IPSec)
Tunnel | IKE Policies (IPSec)
Tunnel | IPSec Policies (IPSec)
Logical LAN
Wireless Overview
Wireless | Security
User Restrictions Overview
User Rights Overview
User Rights | User
User Rights | Short Codes| Telephony
User Rights | Button/Menu Programming
User Rights | Phone Manager
User Rights | Twinning| Membership
Auto Attendant Overview
Auto Attendant | Auto Attendant
Auto Attendant | Actions
Overview of Authorization Code
E911 System Overview
E911 System | E911 System
E911 System | Zones
 
IP Office Manager Pt.1
IP Office Manager Pt.3
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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

   
   

Account Code | Voice Recording

This tab is used to activate the automatic recording of external calls when the account code is entered at the start of the call or automatically assigned by call ID matching when the call is received. This requires Voicemail Pro to be installed and running.

The recordings are placed in the mailbox of the user making or receiving the call. This option cannot be triggered by entry of the account code during a call.

Note

  • The IP Office cannot guarantee recording of calls to or from IP extensions that are set to use Direct Media Path.

Settings

Action

Operator Rights View

Mergeable

 

System

Level

Administrator

Manager

Operator

 

SOE

2.1

View

Pre-3.2

3.2

 

IP403

3.0DT

Edit

 

IP406 V1

3.0

New

 

IP406 V2

3.1

Delete

 

IP412

3.2

  • Record Outbound: Default = None
    Select whether outbound external calls are recorded. Options are On, Mandatory and then various percentages of calls made by the user.

    • On: Record the call if possible.

    • Mandatory: If not possible to record, return busy tone to the caller.

  • Record Inbound: Default = None
    Select whether inbound external calls are recorded. Requires the account code to be assigned to the call by matching the caller ID associated with the account code on the Account Code | Account Code tab.

  • Record Time Profile: Default = Blank
    Used to select a time profile during which the settings above are used for call recording. Outside this period calls are not recorded using these settings.

  • Use Voice Recording Library: Default = Off
    [2.1 ][3.0DT ][3.0 ][3.1 ][3.2 ]

    This field can be used when IP Office ContactStore is installed in addition to Voicemail Pro. Ticking this option routes the recordings to ContactStore rather than the user's mailbox.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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