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Avaya IP Office Phone Systems

Telecommunications Consulting
Control Unit
Extension Form Overview
Extension | Extn
Extension | Analog
Extension | VoIP
Extension | IP DECT
User Form Overview
User | User
User | Voicemail
User | DND| Short Codes
User | Source Numbers
User | Telephony
User | Forwarding
User | Dial In
User | Voice Recording
User | Coverage
User | Button Programming
User | Twinning | Menu Programming
User | T3 Options
User | Phone Manager Options
Hunt Group Overview
Hunt Group | Hunt Group
Hunt Group | Voicemail
Hunt Group | Fallback
Hunt Group | Queuing| Voice Recording
Short Code | Short Code
Service Settings Form Overview
Service | Service
Service | Bandwidth
Service | IP
Service | Autoconnect
Service | Quota
Service | PPP
Service | Fallback| Dial In
RAS Form Overview
Incoming Call Route Overview
Incoming Call Route | Standard
WAN Port Overview
WAN Port | Frame Relay
WAN Port | DLCIs
WAN Port | Advanced
Directory | Directory Entry
Time Profile Overview
Firewall Profile Form Overview
Firewall | Custom
IP Route Overview
IP Route | IP Route
RIP Dynamic Routing
Least Cost Routing Overview
Least Cost Routing | LCR| Main Route
Least Cost Routing | Alternate Route
Account Code Overview
Account Code | Voice Recording
License | License
Tunnel | Tunnel (L2TP)
Tunnel | L2TP (L2TP)
Tunnel | PPP (L2TP)
Tunnel | Main (IPSec)
Tunnel | IKE Policies (IPSec)
Tunnel | IPSec Policies (IPSec)
Logical LAN
Wireless Overview
Wireless | Security
User Restrictions Overview
User Rights Overview
User Rights | User
User Rights | Short Codes| Telephony
User Rights | Button/Menu Programming
User Rights | Phone Manager
User Rights | Twinning| Membership
Auto Attendant Overview
Auto Attendant | Auto Attendant
Auto Attendant | Actions
Overview of Authorization Code
E911 System Overview
E911 System | E911 System
E911 System | Zones
IP Office Manager Pt.1
IP Office Manager Pt.3
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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.


Overview of Authorization Codes

Authorization codes are similar to account codes. However, unlike account codes which are useable by any user, each authorization code is only useable by a specific user or users associated with a specific set of user rights.*1

Authorization codes are not shown by default. Manager must be modified in order to support authorization codes. Similarly in order to record authorization codes used with calls in the IP Office SMDR, the IP Office Delta Server software must be modified.

  •  WARNING: Changing PC Registry Settings
    Avaya no liability for any issues arising from the editing of a PC's registry settings. If you are in any doubt about how to perform this process you should not proceed. It is your responsibility to ensure that the registry is correctly backed up before any changes are made.


Enabling Authorization Codes in Manager
To enable support for authorization codes within Manager requires a change to the Manager PC registry settings. Once this change is made, various authorization code related features are visible when Manager is restarted and a configuration from a 3.2 or higher system is loaded.

  1. Close Manager.  

  2. Locate the registry key HKEY_CURRENT_USER\Software\Avaya\IP400\Manager\EnableAuthorisationCodes and change its value from 0 to 1.

  3. Restart Manager and load a configuration from an IP Office 3.2 or higher system.   


Enabling Authorization Codes in Delta Server
The use of authorization codes can be included in the SMDR output logged by the IP Office Delta Server application. Again this requires changes to the registry of the PC running the Delta Server application.

  1. Open the registry and locate the HKEY_LOCAL_MACHINE\Software\Avaya\CCCServer\Setup registry keys.

  2. Add two new DWORD registry keys and set their values to 1. They are:

    • AllowAuthorization.

    • ShowAllowAuthorization.

  3. Open the browser to the Delta Server configuration screens.

  4. Select SMDR. An Add Authorization Fields to SMDR option should now be available. Select this to enable logging of authorization codes to the SMDR log file.


The use of authorization codes is not shown in the Recent SMDR screen. They are only logged to the SMDR log file. Two new fields are added to the end of each call log record in the SMDR log file. The first new field is the authorization code used or n/a if no authorization code was used. The second field is 1 for valid authorization or 0 for invalid authorization.


Forcing Authorization Codes
There are two methods to force a user to enter an authorization code in order to complete dialing an external call. When this occurs, the user must enter an authorization code that is associated with them or the user rights to which they as associated. In an incorrect authorization code is entered 3 times, the user is blocked from further attempts for the next minute.

  • To Force Authorization Codes on All External Calls
    A user can be required to enter an authorization code for all external calls. This is done by selecting Force Authorization Code on the User | Telephony tab.

  • To Force Authorization Codes on Specific Calls
    To require entry of an authorization code on a particular call or call type, the Force Authorization Code option should be selected in the short code settings. This can be used in user, user rights or system short codes in order to apply its effect to a user, group of users or all users respectively.  You need to ensure that the user cannot dial the same number by any other method that would by pass the shortcode, for example with a different prefix.


Entering an Authorization Code
Where possible, when an authorization code is required, the user can enter it through their phones display. However this is not possible for all type of phone, for example it is not possible with analog phones and Avaya XX01 or XX02 phones. The users of these device must either enter the authorization code using Phone Manager or by using a shortcode set to the Set Authorization Code feature immediately before making the call.

When entry of an authorization code is triggered, the user can enter any authorization code with which they are either directly associated or associated through their current user rights.*1



  1. It is possible to create an authorization code which has no associated user or user rights. Such an authorization code is useable by any user. However this is deprecated as not being the intended purpose of authorization codes.

  2. If account code entry is setup for a particular number, calls forwarded or transferred to that number will also trigger account code entry.

  3. On systems using line appearances to BRI trunk channels to make outgoing calls, account code entry may not be triggered. This can be resolved by adding a short code such as [9]XN;/Dial/XN/0 (adjust the prefix and line group as necessary).


Authorization Code Settings


Operator Rights View



















IP406 V1




IP406 V2






  • Authorization Code: Range = Up to 12 digits.
    The digits used for the authorization code. Each code must be unique. Wildcards are not useable with authorization codes.

    • User Rights
      This field is used to select the user right with which the authorization code is associated. The authorization code can then be used to authorize calls made by users currently associated with that set of user rights.

    • User
      This field is used to select a user with which the authorization code is associated. The authorization code can then be used to authorize calls made by that user.

















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