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Small Business Phone Systems

Telecommunications Consulting
Control Unit
Extension Form Overview
Extension | Extn
Extension | Analog
Extension | VoIP
Extension | IP DECT
User Form Overview
User | User
User | Voicemail
User | DND| Short Codes
User | Source Numbers
User | Telephony
User | Forwarding
User | Dial In
User | Voice Recording
User | Coverage
User | Button Programming
User | Twinning | Menu Programming
User | T3 Options
User | Phone Manager Options
Hunt Group Overview
Hunt Group | Hunt Group
Hunt Group | Voicemail
Hunt Group | Fallback
Hunt Group | Queuing| Voice Recording
Short Code | Short Code
Service Settings Form Overview
Service | Service
Service | Bandwidth
Service | IP
Service | Autoconnect
Service | Quota
Service | PPP
Service | Fallback| Dial In
RAS Form Overview
Incoming Call Route Overview
Incoming Call Route | Standard
WAN Port Overview
WAN Port | Frame Relay
WAN Port | DLCIs
WAN Port | Advanced
Directory | Directory Entry
Time Profile Overview
Firewall Profile Form Overview
Firewall | Custom
IP Route Overview
IP Route | IP Route
RIP Dynamic Routing
Least Cost Routing Overview
Least Cost Routing | LCR| Main Route
Least Cost Routing | Alternate Route
Account Code Overview
Account Code | Voice Recording
License | License
Tunnel | Tunnel (L2TP)
Tunnel | L2TP (L2TP)
Tunnel | PPP (L2TP)
Tunnel | Main (IPSec)
Tunnel | IKE Policies (IPSec)
Tunnel | IPSec Policies (IPSec)
Logical LAN
Wireless Overview
Wireless | Security
User Restrictions Overview
User Rights Overview
User Rights | User
User Rights | Short Codes| Telephony
User Rights | Button/Menu Programming
User Rights | Phone Manager
User Rights | Twinning| Membership
Auto Attendant Overview
Auto Attendant | Auto Attendant
Auto Attendant | Actions
Overview of Authorization Code
E911 System Overview
E911 System | E911 System
E911 System | Zones
IP Office Manager Pt.1
IP Office Manager Pt.3
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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.


Directory | Directory Entry

Directory entries are used to store external telephone numbers and to associate names with those numbers. They have two main functions:

  • Making External Calls
    Directory entries can displayed and then used to make calls from IP Office applications such as Phone Manager, SoftConsole and Conference Center. They can also be used to make calls from Avaya digital phones that support the Dir function on a programmable key.

  • Name Matching
    Directory entries can be used to match the ICLID received with an incoming call to a name. That name is then display by IP Office applications and phones receiving the call. Note that the Phone Manager and SoftConsole applications have their own directories which are also used for name matching and, for that user, can override the system directory name match.

    • Name matching is not performed on trunks where a name is supplied with the incoming call, for example QSIG trunks.

A maximum of 1000 entries are supported in the IP Office system directory.  The IP Office also supports LDAP (Lightweight Directory Access Protocol). Directory entries obtained by LDAP are only shown in the directory of the Phone Manager and SoftConsole applications. They are not shown or used in the IP Office configuration.



Operator Rights View



















IP406 V1




IP406 V2






  • Name
    Enter the text, without spaces, to be used to identify the number.

  • Number
    Enter the number, without spaces, to be matched with the above name. Any brackets or - characters used in the number string are ignored. The directory number match is done on reading from the left-hand side of the number string. Note that if the system has been configured to use an external dialing prefix, that prefix should be added to directory numbers.

  • ? Wild-card characters can be used at the right-hand end of the number string. For example:

    • Name: Holmdel

    • Number: 732555????
      The number must be padded with question marks to the correct length; in this example local numbers are 10 digits long so 4 question marks are required. This displays Holmdel:1234 for a call from 7325551234.

























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