Small Business Phone Systems

Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

Directory | Directory Entry

• Making External Calls
  Directory entries can displayed and then used to make calls from IP Office applications such as Phone Manager, SoftConsole and Conference Center. They can also be used to make calls from Avaya digital phones that support the Dir function on a programmable key.

• Name Matching
  Directory entries can be used to match the ICLID received with an incoming call to a name. That name is then display by IP Office applications and phones receiving the call. Note that the Phone Manager and SoftConsole applications have their own directories which are also used for name matching and, for that user, can override the system directory name match.

• • Name matching is not performed on trunks where a name is supplied with the incoming call, for example QSIG trunks.

A maximum of 1000 entries are supported in the IP Office system directory.  The IP Office also supports LDAP (Lightweight Directory Access Protocol). Directory entries obtained by LDAP are only shown in the directory of the Phone Manager and SoftConsole applications. They are not shown or used in the IP Office configuration.

Settings

• Name
  Enter the text, without spaces, to be used to identify the number.

• Number
  Enter the number, without spaces, to be matched with the above name. Any brackets or - characters used in the number string are ignored. The directory number match is done on reading from the left-hand side of the number string. Note that if the system has been configured to use an external dialing prefix, that prefix should be added to directory numbers.

• ? Wild-card characters can be used at the right-hand end of the number string. For example:

• • Name: Holmdel

  • Number: 732555????
    The number must be padded with question marks to the correct length; in this example local numbers are 10 digits long so 4 question marks are required. This displays Holmdel:1234 for a call from 7325551234.