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Control Unit
Extension Form Overview
Extension | Extn
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User Form Overview
User | User
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User | DND| Short Codes
User | Source Numbers
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Hunt Group Overview
Hunt Group | Hunt Group
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Hunt Group | Fallback
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Short Code | Short Code
Service Settings Form Overview
Service | Service
Service | Bandwidth
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Service | Autoconnect
Service | Quota
Service | PPP
Service | Fallback| Dial In
RAS Form Overview
Incoming Call Route Overview
Incoming Call Route | Standard
WAN Port Overview
WAN Port | Frame Relay
WAN Port | DLCIs
WAN Port | Advanced
Directory | Directory Entry
Time Profile Overview
Firewall Profile Form Overview
Firewall | Custom
IP Route Overview
IP Route | IP Route
RIP Dynamic Routing
Least Cost Routing Overview
Least Cost Routing | LCR| Main Route
Least Cost Routing | Alternate Route
Account Code Overview
Account Code | Voice Recording
License | License
Tunnel | Tunnel (L2TP)
Tunnel | L2TP (L2TP)
Tunnel | PPP (L2TP)
Tunnel | Main (IPSec)
Tunnel | IKE Policies (IPSec)
Tunnel | IPSec Policies (IPSec)
Logical LAN
Wireless Overview
Wireless | Security
User Restrictions Overview
User Rights Overview
User Rights | User
User Rights | Short Codes| Telephony
User Rights | Button/Menu Programming
User Rights | Phone Manager
User Rights | Twinning| Membership
Auto Attendant Overview
Auto Attendant | Auto Attendant
Auto Attendant | Actions
Overview of Authorization Code
E911 System Overview
E911 System | E911 System
E911 System | Zones
IP Office Manager Pt.1
IP Office Manager Pt.3
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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.




WAN Port | DLCIs

This tab is only available for Frame Relay entries. These show SyncFrameRelay as the Mode on the WAN Port tab.

The tab lists the DLCIs created for the connection. These can be edited using the Add, Edit and Remove buttons.



Operator Rights View



















IP406 V1




IP406 V2






  • Frame Link Type: Default = PPP
    Data transfer encapsulation method. Set to the same value at both ends of the PVC (Permanent Virtual Channel).

    • None

    • PPP
      Using PPP offers features such as out of sequence traffic reception, compression and link level connection management.

    • RFC 1490
      RFC 1490 encapsulation offers performance and ease of configuration and more inter-working with third party CPE.

    • RFC1490 + FRF12
      Alternate encapsulation to PPP for VoIP over Frame Relay. When selected all parameters on the Service | PPP tab being used are overridden.

  • DLCI: Default = 100
    This is the Data Link Connection Identifier, a unique number assigned to a PVC end point that has local significance only. Identifies a particular PVC endpoint within a user's physical access channel in a frame relay.

  • RAS Name
    Select the RAS Service you wish to use.

  • Tc: Default = 10
    This is the Time Constant in milliseconds. This is used for measurement of data traffic rates. The Tc used by the IP Office can be shorter than that used by the network provider.

  • CIR: (Committed Information Rate) Default = 64000 bps
    This is the Committed Information Rate setting. It is the maximum data rate that the WAN network provider has agreed to transfer. The committed burst size (Bc) can be calculated from the set Tc and CIR as Bc = CIR x Tc. For links carrying VoIP traffic, the Bc should be sufficient to carry a full VoIP packet including all its required headers. See the example below.

  • EIR: (Excess Information Rate) Default = 0 bps
    This is the maximum amount of data in excess of the CIR that a frame relay network may attempt to transfer during the given time interval. This traffic is normally marked as De (discard eligible). Delivery of De packets depends on the network provider and is not guaranteed and therefore they are not suitable for UDP and VoIP traffic. The excess burst size (Be) can be calculated as Be = EIR x Tc.


Example: Adjusting the Tc Setting
G.729 VoIP creates a 20 byte packet every 20ms. Adding typical WAN PPP headers results in a 33 byte packet every 20ms.

For a Committed Information Rate (CIR) of 14Kbps, with the Time Constant (Tc) set to 10ms; we can calculate the Committed Burst size:

Bc = CIR x Tc = 14,000 x 0.01 = 140 bits = 17.5 bytes.


Using 10ms as the Tc, a full G.729 VoIP packet (33 bytes) cannot be sent without exceeding the Bc. The most likely result is lost packets and jitter.

If the Tc is increased to 20ms:

Bc = CIR x Tc = 14,000 x 0.02 = 280 bits = 35 bytes.

The Bc is now sufficient to carry a full G.729 VoIP packet.


  1. Backup over Frame Relay is not supported when the Frame Link Type is set to RFC1490.

  2. When multiple DLCIs are configured, the WAN link LED is switched off if any of those DLCIs is made inactive, regardless of the state of the other DLCIs. Note also that the WAN link LED is switched on following a reboot even if one of the DLCIs is inactive. Therefore when multiple DLCIs are used, the WAN link LED cannot be used to determine the current state of all DLCIs.

  3. When the Frame Link Type is set to RFC1490, the WAN link LED is switched on when the WAN cable is attached regardless other whether being connected to a frame relay network.

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