User | DND| Short Codes - Manager 5.2- Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

User | DND

Do not disturb prevents the user from receiving hunt group and page calls. Direct callers hear busy tone or are diverted to voicemail if available. It overrides any call forwarding, follow me and call coverage settings. A set of exception numbers can be added to list numbers from which the user still wants to be able to receive calls when they have do not disturb in use.

The user can switch do not disturb on/off using short codes, pre-programmed keys on their phone or IP Office Phone Manager application. See Do Not Disturb in the Telephone Features section.

A symbol indicates that in IP Office 3.2 the settings can be set and locked by the user's associated user rights.

Settings

Action	Operator Rights View			Mergeable		System	Level
Action	Administrator	Manager	Operator	Mergeable		SOE	2.1
View				Pre-3.2	3.2	IP403	3.0DT
Edit						IP406 V1	3.0
New						IP406 V2	3.1
Delete						IP412	3.2

Do Not Disturb: Default = Off
When checked the user's extension is considered busy, except for calls coming from sources listed in their Do Not Disturb Exception List.

Do Not Disturb Exception List: Default = Blank
This is the list of telephone numbers that are still allowed through when Do Not Disturb is set. For example this could be an assistant or an expected phone call. Internal extension numbers or external telephone numbers can be entered. If you wish to add a range of numbers, you can either enter each number separately or make use of the wildcards "N" and "X" in the number. For example, to allow all numbers from 7325551000 to 7325551099, the DND Exception number can be entered as either 73255510XX or 73255510N.

User | Short Codes

Short codes entered in this list can only be dialed by the user. They will override any matching user rights or system short code. See Short Codes for details.

A symbol indicates that in IP Office 3.2 the settings can be set and locked by the user's associated user rights.

Action	Operator Rights View			Mergeable		System	Level
Action	Administrator	Manager	Operator	Mergeable		SOE	2.1
View				Pre-3.2	3.2	IP403	3.0DT
Edit						IP406 V1	3.0
New						IP406 V2	3.1
Delete						IP412	3.2

Short codes can be added and edited using the Add, Remove and Edit buttons. Alternatively you can right-click on the list of existing short code to add and edit short codes.

*FWD
Short codes of this form are inserted by the IP Office. They are used in conjunction with the User | Forwarding settings to remember previously used forwarding numbers. They can be accessed on that tab by using the drop-down selector on the forwarding fields.

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