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Small Business Phone Systems

Telecommunications Consulting
Control Unit
Extension Form Overview
Extension | Extn
Extension | Analog
Extension | VoIP
Extension | IP DECT
User Form Overview
User | User
User | Voicemail
User | DND| Short Codes
User | Source Numbers
User | Telephony
User | Forwarding
User | Dial In
User | Voice Recording
User | Coverage
User | Button Programming
User | Twinning | Menu Programming
User | T3 Options
User | Phone Manager Options
Hunt Group Overview
Hunt Group | Hunt Group
Hunt Group | Voicemail
Hunt Group | Fallback
Hunt Group | Queuing| Voice Recording
Short Code | Short Code
Service Settings Form Overview
Service | Service
Service | Bandwidth
Service | IP
Service | Autoconnect
Service | Quota
Service | PPP
Service | Fallback| Dial In
RAS Form Overview
Incoming Call Route Overview
Incoming Call Route | Standard
WAN Port Overview
WAN Port | Frame Relay
WAN Port | DLCIs
WAN Port | Advanced
Directory | Directory Entry
Time Profile Overview
Firewall Profile Form Overview
Firewall | Custom
IP Route Overview
IP Route | IP Route
RIP Dynamic Routing
Least Cost Routing Overview
Least Cost Routing | LCR| Main Route
Least Cost Routing | Alternate Route
Account Code Overview
Account Code | Voice Recording
License | License
Tunnel | Tunnel (L2TP)
Tunnel | L2TP (L2TP)
Tunnel | PPP (L2TP)
Tunnel | Main (IPSec)
Tunnel | IKE Policies (IPSec)
Tunnel | IPSec Policies (IPSec)
Logical LAN
Wireless Overview
Wireless | Security
User Restrictions Overview
User Rights Overview
User Rights | User
User Rights | Short Codes| Telephony
User Rights | Button/Menu Programming
User Rights | Phone Manager
User Rights | Twinning| Membership
Auto Attendant Overview
Auto Attendant | Auto Attendant
Auto Attendant | Actions
Overview of Authorization Code
E911 System Overview
E911 System | E911 System
E911 System | Zones
IP Office Manager Pt.1
IP Office Manager Pt.3
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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.



E911 System | E911 System

The settings on this tab relate to the use of an E911 adjunct.

911 calls routed to the adjunct include the extension ID of the extension on the IP Office system. This is used to lookup information stored on the E911 Adjunct and then send that information to the central office. The extension ID of each extension is shown on the Extension | Extn tab.




Operator Rights View



















IP406 V1




IP406 V2






  • Enable E911 System: Default = Off (Not Selected)
    When selected, all dialing of 911 emergency calls is routed via the selected Adjunct Trunks and includes the base extension number of the dialing extension. This may differ from the extension number of the user current logged on at that extension if hot desking is being used. This operation overrides any shortcode set to route 911 calls.

  • Alarm Station: Default = Blank s
    When the E911 Adjunct detects an error, for example disconnection of the CAMA trunks, it indicates this by taking the alarm connection off-hook. This is a connection from the alarm port on the E911 Adjunct to an analog extension port on the IP Office.

    • When an alarm occurs and is indicated to the IP Office, the IP Office will reroute 911 calls.  

    • To monitor the status of the alarm connection a user should be associated with the extension (one should exist by default).  Another user such as the reception desk or security desk can then be provided with a programmable button set to User and the appropriate user. That busy will then indicate busy when the alarm connection is in an alarm state.

  • Adjunct Trunks:
    This section lists all the trunks except VoIP trunks available on the IP Office system. Only the trunks which are connected to the E911 Adjunct should be selected.


























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