Small Business Phone Systems

Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

E911 System | E911 System

The settings on this tab relate to the use of an E911 adjunct.

911 calls routed to the adjunct include the extension ID of the extension on the IP Office system. This is used to lookup information stored on the E911 Adjunct and then send that information to the central office. The extension ID of each extension is shown on the Extension | Extn tab.

Settings

• Enable E911 System: Default = Off (Not Selected)
  When selected, all dialing of 911 emergency calls is routed via the selected Adjunct Trunks and includes the base extension number of the dialing extension. This may differ from the extension number of the user current logged on at that extension if hot desking is being used. This operation overrides any shortcode set to route 911 calls.

• Alarm Station: Default = Blank s
  When the E911 Adjunct detects an error, for example disconnection of the CAMA trunks, it indicates this by taking the alarm connection off-hook. This is a connection from the alarm port on the E911 Adjunct to an analog extension port on the IP Office.

• • When an alarm occurs and is indicated to the IP Office, the IP Office will reroute 911 calls.  

  • To monitor the status of the alarm connection a user should be associated with the extension (one should exist by default).  Another user such as the reception desk or security desk can then be provided with a programmable button set to User and the appropriate user. That busy will then indicate busy when the alarm connection is in an alarm state.

• Adjunct Trunks:
  This section lists all the trunks except VoIP trunks available on the IP Office system. Only the trunks which are connected to the E911 Adjunct should be selected.