Small Business Phone Systems

Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

E911 System | Zones

Zones are not used. They are overridden by the use of E911 Adjunct or the mandatory Dial Emergency short codes.

Zones allow extensions in the same location to be grouped and have an external trunk or trunks associated with them. This billing address of the trunk or other information held by the trunk provider can then be used identify the correct emergency center that should respond to 911 calls on that trunk and the location of the extension making the call.

The extension number used for this function is the Base Extension number set through the Extension | Extn tab. This allows the physical extension to be correctly identified even if currently being used by a hot desking user with a different associated extension number.

To make calls to an extension using its Base Extension number, the short code feature Dial Physical Extn by Number can be used. On US systems this is normally provided by the default short code *70*N# when N can be replaced by dialing the Base Extension number.

A zone named Default is maintained by the IP Office. Any extension not included in another zone is automatically placed into the Default zone.  This zone can be edited but cannot be removed.

Settings
This tab shows the existing E911 zones, the number of stations (extensions) and trunks in each zone and the base extension numbers of the extensions. The settings can be edited by clicking on an existing zone and selecting Edit. A new zone can be created by selecting Add.

• Name: Default = Default, Range = Up to 15 characters.
  Allows a unique name to be assigned to each zone.

• Stations: Default = Contains all Extension ID's
  Lists the extensions in the zone. Click Add to add and remove extensions. To just remove extensions, select the extension or extensions and click Remove. Extensions removed from any zone are automatically included in the Default zone and cannot be removed from that zone except by inclusion in another zone. Each extension can only be included in one zone.  

• Trunks: Default = Blank
  List the trunks associated with the zone. Click Add to add and remove trunks. To just remove trunks, select the trunk or trunks and click Remove. Each trunk can only be included in one zone.