Avaya Telephone Systems

Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

Service | Fallback

These options allow you to set up a fallback for the Service. For example, you may wish to connect to your ISP during working hours and at other times take advantage of varying call charges from an alternative carrier. You could therefore set up one Service to connect during peak times and another to act as fallback during the cheaper period.

You need to create an additional Service to be used during the cheaper period and select this service from the Fallback Service list box (open the Service form and select the Fallback tab).

If the original Service is to be used during specific hours and the Fallback Service to be used outside of these hours, a Time Profile can be created. Select this Time Profile from the Time Profile list box. At the set time the original Service goes into Fallback and the Fallback Service is used.

A Service can also be put into Fallback manually using short codes, for example:

• Put the service "Internet" into fallback:

• • Short Code: *85

  • Telephone Number: "Internet"

  • Line Group ID: 0

  • Feature: SetHuntGroupNightService

• Take the service "Internet" out of fallback:

• • Short Code: *86

  • Telephone Number: "Internet"

  • Line Group ID: 0

  • Feature: ClearHuntGroupNightService

Settings

• In Fallback: Default = Off
  This option indicates whether the Service is in Fallback or not. This can be set manually, via a Time Profile or via a Short Code.

• Time profile:
  Select the time profile you wish to use for the service. The time profile should be set up for the hours that you wish this service to be operational, out of these hours the Fallback Service is used.

• Fallback Service:
  Select the service that is used when this service is in fallback.

Service | Dial In

Only available for WAN and Intranet Services. This tab is used to define a WAN connection.

To define a WAN connection

1. Right-click within the DialIn window and select Add.

2. Enter WAN if the service is being routed via a WAN port on a WAN3 expansion module.