Avaya Phone Systems

Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

User | Forwarding

This form can be used to check and adjust a user's call forwarding and follow me settings.

Follow Me is intended for use when the user is present to answer calls but for some reason is working at another extension. For example; temporarily sitting at a colleague's desk or in another office or meeting room. As a user, you would use Follow Me instead of Hot-Desking if you don't have a login code or you don't want to interrupt you colleague also receiving their own calls.

Forwarding is intended for use when, for some reason, the user is unable to answer a call. They may be busy on other calls, unavailable or simply don't answer.  Calls may be forwarded to internal or, subject to the user's call barring controls, external numbers.

To bar a user from forwarding calls to an external number, the Inhibit Off-Switch Transfers option on the User | Telephony tab should be selected. To bar all users from forwarding calls to external numbers the Inhibit Off-Switch Transfers option on the System | Telephony tab should be selected.  

A  symbol indicates that in IP Office 3.2 the settings can be set and locked by the user's associated user rights.

Settings

• Follow Me Number: Default = Blank. Range = Internal extension directory number.
  Redirects the user's calls to the internal extension number entered. If the redirected call receives busy or is not answered, it follows the user's forwarding and or voicemail settings as if it had been presented to their normal extension.  

• Forward Unconditional: Default = Off
  This option, when checked and a Forward Number is also set, forwards all external calls immediately. Additional options allow this forwarding to also be applied to internal calls and to hunt group calls if required. Using Follow Me overrides Forward Unconditional.

• • Forward Number: Default = Blank. Range = Internal or External number.  
    This option sets the destination number to which calls are forwarded when Forward Unconditional is checked. The number can be an internal or external number. This option is also used for Forward on Busy and Forward on No Answer if no separate Forward Number is set for those features.

  • Forward Internal Calls: Default = On
    [2.1 ][3.0DT ][3.0 ][3.1 ][3.2 ]
    This option, when checked, sets that internal calls should be also be forwarded immediately when forward unconditional is active.

  • Forward Hunt Group Calls: Default = Off
    Hunt group calls are not normally presented to a user who has forward unconditional active. Instead they are presented to the next available member of the hunt group. This option, when checked, sets that hunt group calls are also forwarded when forward unconditional is active. The group's Ring Type must be Linear or Circular, not Group or Most Idle. The call is forwarded for the period defined by the hunt group's No Answer Time after which it returns to the hunt group if unanswered.

• Forward On Busy: Default = Off
  When checked and a forward number is set, external calls are forwarded when the user's extension is busy. The number used is either the Forward Number set for Forward Unconditional or if set, the separate Forward Number. Having Forward Unconditional active overrides Forward on Busy.

• • If the user has Busy on Held selected, if forward on busy is active it is applied when the user is free to receive calls but already has a call on hold.

  • If the user's phone has multiple call appearance buttons, the system will not treat them as busy until all the call appearance buttons are in use unless the last appearance button has been reserved for outgoing calls only.  

• Forward On No Answer: Default = Off
  When checked and a forward number is set, calls are forwarded when the user does not answer within their set No Answer time (User | Telephony). Having Forward Unconditional active overrides Forward on Busy.

• • Forward Number: Default = Blank
    If set, this number is used as the destination for Forward On Busy and Forward On No Answer when on. If not set, the Forward Number set for Forward Unconditional is used.  

  • Forward Internal Calls: Default = On
    [2.1 ][3.0DT ][3.0 ][3.1 ][3.2 ]
    When checked, this option sets that internal calls should be also be forwarded when forward on no answer or forward on busy is active.