Telephone Systems

Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

Hunt Group | Hunt Group

Settings

• Name: Range = Up to 31 characters
  The name to identify this Hunt Group. Only alphanumeric characters with no spaces should be used. Do not start names with a numeric character. This field is case sensitive and must be unique.

• • Where hunt group reporting is being provided by IP Office CBC or CCC, the name must be 12 characters or less.
  • For hunt group queue announcements the name must be 12 characters or less.  
  • Voicemail uses the name to match a group and its mailbox. Changing a group's name will route its voicemail calls to a new mailbox.
• Extension: Range = 2 to 9 digits.
  This sets the directory number for calls to the hunt group. For CBC and CCC the maximum supported length is 4 digits.   
• No Answer Time (secs): Default = Blank (Use System setting). Range = 1 to 99999 seconds.
  The number of seconds an extension rings before the call is passed to another extension in the list. This applies to all telephones in this group and the Overflow Groups (if used). If left blank the System Default No Answer Time (15 seconds) will be used.
• Overflow Time: Default = Blank, Range = 1 to 99999 seconds.
  Calls that ring the hunt group members without being answered can be redirected to an overflow group or groups. This requires an overflow group or groups to be added to the Overflow Group List and for those groups to be In Service. The Overflow Time setting is then used to determine when the overflow groups should be used as follows:

• • If Queuing is off, a call will overflow either when it has rung at each available hunt group member without being answered or when the overflow time expires.

  • If Queuing is on, a call will overflow only when the overflow time expires. Until the overflow occurs the call will continue ringing hunt group members.    

  • If the Overflow Time is 0 or blank, a call will overflow when it has rung each available hunt group member without being answered. This is regardless of the Queuing setting.

  • If all members of the hunt group are busy, the call will overflow immediately it is presented to the group.

  • If the call is still unanswered at the overflow group, it goes to the original hunt groups voicemail if available. Otherwise it continues ringing hunt group members.     

• Call Waiting On: Default = Off
  [2.1 ][3.0DT ][3.0 ][3.1 ][3.2 ]
  Only supported by group's set to the Ring Type of Group. When on, user's in the group already on a call, receive call waiting indication when a new call rings the group. All the users in the group must also have their own Call Waiting setting set to On.  

• Hunt Type: Default = Linear
  Sets the order in which each extension in a Hunt Group is rung.

• • Group
    All telephones in the Extension List ring simultaneously.
  • Linear
    Each extension is rung in order, one after the other, starting from the first extension in the list each time.
  • Circular
    Each extension is rung in order, one after the other. However, the last extension used is remembered. The next call received rings the next extension in the list.
  • Most Idle
    The extension that has been unused for the longest period rings first, then the extension that has been idle second longest rings, etc. For extensions with equal idle time, 'linear' mode is used.
• Extension List
  An ordered list of telephone extensions that form the Hunt Group. These telephones ring when the Group is In Service (see the Fallback tab). Repeated numbers can be used, for example 201, 202, 201, 203, etc. Each extension will ring for the number of seconds defined by the No Answer Time before moving to the next extension in the list, dependent on the Hunt Type chosen. The check box next to each member indicates the status of their membership. Checked boxes appear for members whose membership is enabled. The order of the users can be changed by dragging the existing entries to the required position.
• • To alter entries
    Select Add. The available users are shown in the left-hand column. Those already in the group are shown in the right-hand column. Select a user or users and use the >> and << buttons to move them between the columns.
• Overflow Group List
  If a call cannot be answered by the extensions shown in the Extension List, the call can be passed to the available members of another hunt group or groups listed here. The hunt type and no answer time of the overflow group are applied while it rings members of that group.