Avaya Phone Systems

Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

Hunt Group | Fallback

Fallback settings can be used to make a hunt group unavailable and to set where the hunt group's calls should be redirected at such times. Hunt groups can be manually placed In Service, Out of Service or in Night Service. Additionally using a time profile, the group can be automatically placed in Night Service when outside the Time Profile settings. For full details see Fallback in the Hunt Group section.

Settings

• Time Profile: Default = Blank (No automatic night service)
  This field allows selection of a previously created Time Profile. That profile then specifies the times at which it should use the manually selected Service Mode settings. Outside the period defined in the time profile, the hunt group behaves as if set to Night Service mode.

Please note that when a hunt group is in Night Service due to it associated time profile, this is not reflected by the Service Mode on this tab. Note also that the manual controls for changing a hunt group's service mode cannot be used to take a hunt group out of time profile night service.

• Out of Service Fallback Group: Default = Blank (Voicemail or Busy Tone)
  This field sets the alternate hunt group destination for calls when this hunt group is in Out of Service mode. If left blank, calls are redirected to voicemail if available or otherwise receive busy tone.

• Night Service Fallback Group: Default = Blank (Voicemail or Busy Tone)
  This field sets the alternate hunt group destination for calls when this hunt group is in Night Service mode. If left blank, calls are redirected to voicemail if available or otherwise receive busy tone.

• Service Mode: Default = In Service
  This field is used to manually select the current service mode for the hunt group.

• •  Out of Service  
    When selected, calls are redirected using the Out of Service Fallback Group setting. This setting can also be manually controlled using the short code and button programming features Set Hunt Group Out of Service and Clear Hunt Group Out of Service.
  • or : In Service  
    When selected the hunt group is enabled. This is the default mode.
  •  Night Service  
    When selected, calls are redirected using the Night Service Fallback Group setting. This setting can also be manually controlled using the short code and button programming features Set Hunt Group Night Service and Clear Hunt Group Night Service.