The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.
Hunt Group Overview
A hunt group is a collection of users accessible through a single directory number. Calls to that hunt group can be answered by any available member of the group. The order in which calls are presented can be adjusted by selecting different group types and adjusting the order in which group members are listed. For a full overview of hunt groups, see Hunt Groups in the Telephone Features section.
Changing the name of a hunt group has the following effects:
A new empty mailbox is created on voicemail with the new hunt group name.
Entries in other groups' Overflow lists will be updated.
Out-of-Service and Night-Service fallback references are updated.
Modifying the extension number of a hunt group updates the following:
Overflow, Out of Service Fallback and Night Service Fallback group entries.
Incoming call route entries.
When a hunt group is deleted, all references to the deleted group will be removed including:
Entry in Incoming call routing table.
Transfer target in internal auto-attendant.
Overflow, Night-Service or Fallback-Service on other groups.
DSS keys monitoring group status.
Note that a group will not be deleted until all calls that were established through calling the hunt group are cleared. In the meanwhile, the group is set to Out of Service and any new calls to that group will not be processed. The group is now set in a Deleting state. While in this state, updating any setting on the group using Manager or the Installation Wizard will reinstate the group, that is, the Deleting state is lost and the group will not be deleted.
User | Hunt Group Memberships
This tab displays the hunt group of which the user has been made a member. The tick boxes indicate whether the user's membership of each of those group's is currently enabled or disabled.