The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.
Hunt Group | Queuing
When the number of calls to be presented to the group exceeds the number of available members, the excess calls can be queued. For full details see Queuing in the Hunt Group section.
Settings
Action
Operator Rights View
Mergeable
System
Level
Administrator
Manager
Operator
SOE
2.1
View
Pre-3.2
3.2
IP403
3.0DT
Edit
IP406 V1
3.0
New
IP406 V2
3.1
Delete
IP412
3.2
Queuing On:Default = On
This settings allows calls to this hunt group to be queued. The normal icon is replaced .
Queue Limit:Default = 0 (Disabled). Range = 1 to 999 calls.
This setting can be used to limit the number of calls that can be queued. Calls exceeding this limit are passed to voicemail if available or otherwise receive busy tone.
Queue Ring Time (secs):Default = 10 seconds. Range = 0 to 99999 seconds.
On systems with Voicemail Lite or Voicemail Pro, the voicemail system can provide announcements to queued callers. This setting controls the time before the first queued announcement is played to a queued caller.
Hunt Group | Voice Recording
When the IP Office system has a Voicemail Pro server installed, that server can be used for automatic recording of external calls. By default call recordings are placed into the hunt groups mailbox.
Note
The IP Office cannot guarantee recording of calls to or from IP extensions that are set to use Direct Media Path.
Settings
Action
Operator Rights View
Mergeable
System
Level
Administrator
Manager
Operator
SOE
2.1
View
Pre-3.2
3.2
IP403
3.0DT
Edit
IP406 V1
3.0
New
IP406 V2
3.1
Delete
IP412
3.2
Record Inbound:Default = None
Select whether inbound external calls to group members should be recorded. Options are On, Mandatory and then various percentages of the calls received by the group members.
On Record the call if possible.
Mandatory If not possible to record, return busy tone to the caller.
Record Time Profile:Default = Blank
Used to select a time profile during which automatic call recording setting above apply.
