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Control Unit
Extension Form Overview
Extension | Extn
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Extension | IP DECT
User Form Overview
User | User
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User | Source Numbers
User | Telephony
User | Forwarding
User | Dial In
User | Voice Recording
User | Coverage
User | Button Programming
User | Twinning | Menu Programming
User | T3 Options
User | Phone Manager Options
Hunt Group Overview
Hunt Group | Hunt Group
Hunt Group | Voicemail
Hunt Group | Fallback
Hunt Group | Queuing| Voice Recording
Short Code | Short Code
Service Settings Form Overview
Service | Service
Service | Bandwidth
Service | IP
Service | Autoconnect
Service | Quota
Service | PPP
Service | Fallback| Dial In
RAS Form Overview
RAS | PPP
Incoming Call Route Overview
Incoming Call Route | Standard
WAN Port Overview
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WAN Port | DLCIs
WAN Port | Advanced
Directory | Directory Entry
Time Profile Overview
Firewall Profile Form Overview
Firewall | Custom
IP Route Overview
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RIP Dynamic Routing
Least Cost Routing Overview
Least Cost Routing | LCR| Main Route
Least Cost Routing | Alternate Route
Account Code Overview
Account Code | Voice Recording
License | License
Tunnel
Tunnel | Tunnel (L2TP)
Tunnel | L2TP (L2TP)
Tunnel | PPP (L2TP)
Tunnel | Main (IPSec)
Tunnel | IKE Policies (IPSec)
Tunnel | IPSec Policies (IPSec)
Logical LAN
Wireless Overview
Wireless | Security
User Restrictions Overview
User Rights Overview
User Rights | User
User Rights | Short Codes| Telephony
User Rights | Button/Menu Programming
User Rights | Phone Manager
User Rights | Twinning| Membership
Auto Attendant Overview
Auto Attendant | Auto Attendant
Auto Attendant | Actions
Overview of Authorization Code
E911 System Overview
E911 System | E911 System
E911 System | Zones
 
IP Office Manager Pt.1
IP Office Manager Pt.3
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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

   
   

Hunt Group | Queuing

When the number of calls to be presented to the group exceeds the number of available members, the excess calls can be queued. For full details see Queuing in the Hunt Group section.

Settings

Action

Operator Rights View

Mergeable

 

System

Level

Administrator

Manager

Operator

 

SOE

2.1

View

Pre-3.2

3.2

 

IP403

3.0DT

Edit

 

IP406 V1

3.0

New

 

IP406 V2

3.1

Delete

 

IP412

3.2

  • Queuing On: Default = On
    This settings allows calls to this hunt group to be queued. The normal icon is replaced .

  • Queue Limit: Default = 0 (Disabled). Range = 1 to 999 calls.
    This setting can be used to limit the number of calls that can be queued. Calls exceeding this limit are passed to voicemail if available or otherwise receive busy tone.  

  • Queue Ring Time (secs): Default = 10 seconds. Range = 0 to 99999 seconds.  
    On systems with Voicemail Lite or Voicemail Pro, the voicemail system can provide announcements to queued callers. This setting controls the time before the first queued announcement is played to a queued caller.  

Hunt Group | Voice Recording

When the IP Office system has a Voicemail Pro server installed, that server can be used for automatic recording of external calls. By default call recordings are placed into the hunt groups mailbox.

Note

  • The IP Office cannot guarantee recording of calls to or from IP extensions that are set to use Direct Media Path.

Settings

Action

Operator Rights View

Mergeable

 

System

Level

Administrator

Manager

Operator

 

SOE

2.1

View

Pre-3.2

3.2

 

IP403

3.0DT

Edit

 

IP406 V1

3.0

New

 

IP406 V2

3.1

Delete

 

IP412

3.2

  • Record Inbound: Default = None
    Select whether inbound external calls to group members should be recorded. Options are On, Mandatory and then various percentages of the calls received  by the group members.

    • On
      Record the call if possible.

    • Mandatory
      If not possible to record, return busy tone to the caller.

  • Record Time Profile: Default = Blank
    Used to select a time profile during which automatic call recording setting above apply.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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